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Aggravated: Unable to Erase Authorization, Here's what I've already tried...

New Here ,
Apr 17, 2015 Apr 17, 2015

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  • I need to test out Epub files I create before sending them to market, so I downloaded Adobe Digital Editions for Mac from here: Download | Adobe Digital Editions
  • I followed installation setup
  • I logged in with my existing Adobe ID
  • I downloaded a few borrowed Epub books from my local library so I could test an already-working file and be sure the program works sufficiently before trying the file I created.
  • I then tried to add the *.acsm file by both File>Add to Library and by double-clicking on the file in Finder.
  • I received the following message: "Unable to Download Error getting License. License Server Communication Problem: E_ACT_NOT_READY
  • I went to the help page here: License server communication error: E_ACT_NOT_READY
  • I followed the instructions to erase authorization, but received the following message: "Unable to Erase Authorization. Please try after some time."
  • I tried this multiple times but always received the same error message.
  • I looked here: I'm unable to deauthorize my computer. Getting an error message "Unable to erase authorization. Pl...
  • I could not find the activation.dat file, as the furthest I got was "Computer/Macintosh HD/Library/Application Support/Adobe" ...but there was no folder for Adobe Digital Editions. I replied on the thread.
  • Wondering if it would help, I uninstalled and then re-installed Digital Editions
  • Same problems are occurring.
  • At a loss after searching every forum topic on "unable to erase authorization" and anything remotely associated with it (especially since most posts were unanswered), I called Adobe support since I have a CC license. However, Adobe phone support does not support ADE. I asked them to inform a supervisor that questions on the forum are going unanswered.
  • I am now ready to throw the damn computer.

Please help me. I need this program to work as I am trying to create my own Epub documents and want to test them in a reader app before making the files available to the public.

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Adobe Employee ,
Apr 19, 2015 Apr 19, 2015

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Ok, try the following way to access activation.dat:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

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New Here ,
Apr 23, 2015 Apr 23, 2015

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I am having the same problem

Where do I type in "Go-> Go go file"?

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Adobe Employee ,
Apr 23, 2015 Apr 23, 2015

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Hello,

You will find "Go" option on top left corner of your mac machine. Click on "Go" and select "Go to folder"

Screen Shot 2015-04-24 at 9.41.29 am.png

Then type:  ~/Library/Application Support/Adobe/Digital Editions

Click on "Go"

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

Launch ADE

Help-> authorize computer.

Error will be fixed !!

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