My ADE is having an activation server error. Please help.

[bettycakes2011]

My ADE is having an activation server error. Please help.

[shreya]

please mention exact error message

[bettycakes2011]

Code E_auth_not_Ready

[shreya]

For this problem, you need to deauthorize and authorize ADE again.

Launch ADE

Help -> Erase authorization.

ADE will be deauhorized.

Now again AUTHORIZE ADE

Help-> authorize computer.

Error will be fixed !!

[juanluis_ga]

That is the problem indeed! When I tried to deauthorize, it didnt work. So, I cannot deauthorize and ID remains although I uninstalled the program.

[shreya]

You are facing the problem on Windows or Mac?

[juanluis_ga]

Mac OSX Yosemite

[shreya]

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Note: Try these steps only if you remember the password so that you can authorize ADE again

1.Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

[juanluis_ga]

The question is that I really am in doubt about the password. Could I change it?

[shreya]

yes you can always reset your password, if you have access to the email.

So, step are:

1. First you de-auhorize ADE with steps mentioned in my previous post

2. Now authorize ADE as:Help-> authorize computer.

first try with your existing password.

if you get the error as incorrect password,then you can reset your passsword.

Thanks

[juanluis_ga]

Thanks to you! I hope I can change the password for the ID. Best regards, JL

[juanluis_ga]

I'm having the same issue and uninstalling and reinstalling doesnt solve it. Always appear the ID but i cannot take it off

[shreya]

What is the error message you are getting ?

[mariannet48069179]

I get the same error when I will activate my computer