I can't download e-books

[jodimcguigan44]

When I try to download an e-book from my local library I get the following message:

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

I tried the suggestion of de-authorizing the computer authorization but I when I go to enter the Vendor ID and password, it says my password is incorrect even after I reset it.  Any suggestions?  Thanks

[pwillener]

Is that related to Adobe Digital Editions?

[jodimcguigan44]

Yes it is. Have you had this issue?

[pwillener]

No, but your discussion was in the Acrobat Reader forum.

[Sara_Forsberg]

[discussion moved to Adobe Digital Editions forum]

[shreya]

Hello,

Please make sure caps-lock is on or off depending on your passwrd.

If you are getting the error as "Incorrect password" then there is some mistake in entering the password.

Thanks

[jodimcguigan44]

I did. I can sign-in on the adobe ereader site using my username and passsword, but it does not work when I try to de-authorize it.

[shreya]

ok, i will give you the steps to de-authorize, but for authorization you will require the password which has to be correct.

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

[jodimcguigan44]

Do you know of anyway to reset my account?

[shreya]

Follow below url:

https://helpx.adobe.com/contact.html?product=digital-editions&topic=signing-in-to-my-account

Select Digital Editions for step 1 and Adobe ID and signing in for step 2.

Click Still need help? Contact us.

When the option appears, click Chat now.