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Lightroom CC - blue box in develop module

New Here ,
Apr 21, 2015 Apr 21, 2015

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I just installed Lightroom CC.  I have a Canon 6D that was imported from, I can see the photos after importing camera raw in library module, but when I am in develop module there is just a blue box.  Help!

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correct answers 1 Correct answer

Adobe Employee , Apr 22, 2015 Apr 22, 2015

Hi All,

This is a GPU related issue. Please update your GPU drivers from the manufacturers website.

In the mean while, disabling "Use Graphics Processor" (Preferences > Performance), should help load the Develop module.

For more details, Adobe Photoshop Lightroom Help | Lightroom GPU FAQ

~ Arpit

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New Here ,
Apr 21, 2015 Apr 21, 2015

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I am having the same issue. Just wanted to let you know you're not the only one. Will update if I solve it.

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New Here ,
Apr 22, 2015 Apr 22, 2015

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Having the same blue screen problem in Develop Module..

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Adobe Employee ,
Apr 22, 2015 Apr 22, 2015

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Hi Bill,

Can you confirm, if you are getting Blue Screen, even after disabling the GPU from Lr preferences, as stated above.

~ Arpit

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New Here ,
Apr 23, 2015 Apr 23, 2015

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I'm okay.  Uncheckd the GPU in Preferences.  Everything ok.  Thanks for the help.

Bill

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Adobe Employee ,
Apr 27, 2015 Apr 27, 2015

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Great. Thanks for the confirmation

Cheers!

~ Arpit

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Community Beginner ,
May 07, 2015 May 07, 2015

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Whats the point of turning OFF GPU acceleration when they sell that as a new feature? I'm stunned that this happens to even GTX 980 other than saying update your drivers need some other better tested product release from Adobe.

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New Here ,
Apr 21, 2015 Apr 21, 2015

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Same here

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LEGEND ,
Apr 21, 2015 Apr 21, 2015

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Guess, solution yet to be found.

Did you tried Signing out from Creative Cloud and Sign in .

Then tried to load Develop module on Lightroom ?

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Community Beginner ,
Apr 22, 2015 Apr 22, 2015

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Same here, blue box in develop module for "After" preview. "Before" view works fine. Full screen works fine when you press "F" button.

Anyone found a solution yet?

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Community Beginner ,
Apr 22, 2015 Apr 22, 2015

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Disabling hardware accelleration in Edit->Preferences does the trick and solves the issue... At least for me it did.

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New Here ,
Apr 22, 2015 Apr 22, 2015

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@Adventurism now I'm going to sound super silly - and usually can figure this stuff out - so feeling frustrated with myself.  Looking at Preferences, where is hardware accelleration, I expected to find it under general or file handling tabs but honestly am sure it's right in front of my face and am just blind this morning.  Thanks for the reply though hoping I can get it resolved and that will do the trick.

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New Here ,
Apr 22, 2015 Apr 22, 2015

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yep - just missing it this morning - graphics processor disabled and it is working fine.  Wonder now if it is that my graphics process can't hang with the new LR (my computer isn't ancient but isn't super new either so possibly that's the issue).  Thanks Adventurism‌ for the help

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Adobe Employee ,
Apr 22, 2015 Apr 22, 2015

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Hi All,

This is a GPU related issue. Please update your GPU drivers from the manufacturers website.

In the mean while, disabling "Use Graphics Processor" (Preferences > Performance), should help load the Develop module.

For more details, Adobe Photoshop Lightroom Help | Lightroom GPU FAQ

~ Arpit

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New Here ,
Jan 11, 2016 Jan 11, 2016

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That worked for me too.  Thanks.

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New Here ,
Aug 28, 2016 Aug 28, 2016

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Its under Edit > Preferences > Performance, deselect the option.

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New Here ,
Apr 22, 2015 Apr 22, 2015

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Yep - that did the trick for me.  Sucks - I was really looking forward to the 'speed' difference from being able to use that.  I'll have to try updating the driver for my graphics card to see if it makes a difference.

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New Here ,
Apr 23, 2015 Apr 23, 2015

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That worked for me. I was going crazy trying to fix this. Thank you very much for sharing your solution!

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Explorer ,
Apr 22, 2015 Apr 22, 2015

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Turning off the GPU thing worked for me as well. I updated the drivers (GTX 980) and it did not fix the issue.

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Community Beginner ,
Apr 25, 2015 Apr 25, 2015

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Worked for me! THNX!!

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New Here ,
May 10, 2015 May 10, 2015

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I'm having the same issue. I have a NVIDIA GeForce GTX 765M... I believe with latest driver. (I will turn off GPU in the meantime, thx.)

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New Here ,
May 30, 2015 May 30, 2015

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Just going to add my two cents.

I was having the same issue until I closed my MSI Afterburner.

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New Here ,
Jun 06, 2015 Jun 06, 2015

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Thanks Chumyster, this was driving me crazy. Turning off Afterburner did the trick. xfire 280x here.

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New Here ,
Jun 30, 2015 Jun 30, 2015

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That's what I ran into as well. Good idea

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Community Beginner ,
Aug 20, 2015 Aug 20, 2015

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Solution:    Go to Edit; Preferences and UN-Select "Use Graphics Processor",

This also works in Photoshop if you get the same Blue Graphic in "Camera Raw"

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