Got "trial expired" 1 day after download

[michaelhurwicz]

I downloaded Presenter 10.0 for Windows trial version and it worked at first.  The next day when I clicked "Manage" in the top tool bar, I got "Your trial has expired." That was yesterday, and the same thing is still happening today.  Any thoughts on how to get the full 30 day trial to work?

[Jorma_at_CoSo]

I believe you are clicking on the Manage button on the Quiz pane. I just want to be sure that we are clear what you are clicking on.

Have you previously installed a trial of Presenter on your computer? That could cause the trial to think that it had been on for 30 days already.

[michaelhurwicz]

Jorma -

"Yes" to your question about clicking the "Manage" button.

And thanks for the suggestion about having previously installed a trial of Presenter.  I don't remember that, but it is possible.  Is there anything to be done in that case, or is the only option to purchase Presenter?

[Jorma_at_CoSo]

You could look at software that does registry clean up. Something like Glary Utilities. You may be able to remove the old registry file that is preventing you from having a full 30 day trial.

Purchasing a serial key would also work, but I understand if you want to evaluate the software first.

[michaelhurwicz]

Hi Jorma - Ran the Glary Utilities, cleaned up all Registry issues it found, but "trial expired" problem continues.

(On the good side, it cleaned a few GB of old junk off my boot disk! )

Other suggestions, if you have any, will be appreciated.

[Jorma_at_CoSo]

Well, glad you gained something from it.

The only other way I know to reset the 30 day clock is to apply a serial key, and then deactivate Presenter. This will reset the 30 day clock, though I'm not sure how valuable this is in your case.

You can try reaching out to Adobe to see if they have any more insight: Contact Customer Care