Webhelp displays a blank browser in the back

[npires123]

Greeting to everyone! This is my first topic and I hopy you can help me with an issue.

After migrating from RoboHelp 6 to 10, I started having this issue when invoking the help system... Happens in Windows 7 and Windows server 2012.

How to get rid of that blank browser in the back?

Thanks a lot!

[Jeff_Coatsworth]

What method are you using to invoke the CSH from within the program?

[npires123]

I'm not familiar with coding and methods but this is what the code uses, does it help?

"file://C:/Program Files (x86)/Coriant/TNMS/client/help/app/bicnet_webhelp.htm#<cmd=toc>>java=true"

[Jeff_Coatsworth]

Was it acting like this before or is this a new behaviour? Did the developers change the method they use to call your help?

[npires123]

It works fine if I generate it with the old RH6 and dev didn't change anything...

In RoboHelp 6 I have the option DHTML > Java Applet > Pure HTML. In RoboHelp 10 this option not there. Is it related?

Below the RH 6 Options screenshot:

[Jeff_Coatsworth]

Is the program written in Java? Or is it using the Java launcher for CSH? How are you setting this option in RH10 – the DHTML > Pure HTML option?

[Captiv8r]

Hi there

What you are seeing is called a "fall back". In RH 6, the sniffer code would try and sense if DHTML was an option with whatever browser was being used to present the help. And if so, you saw the DHTML version. But if not, then it might try to present things using a Java Applet. And if all else failed, Pure HTML was what would be used.

Recent versions of RoboHelp removed the middle tier of Java Applet.

Cheers... Rick

[npires123]

The program is written in Java and I'm setting the option in RH10 as – DHTML > Pure HTML option?

[Willam_van_Weelden · Accepted solution]

The format for your call is rather told, the >>java part was deprecated in RH8. Use >>newwnd=false instead and it should work.

For a complete overview of your options, please see http://www.wvanweelden.eu/articles/part/regular-start-page

Kind regards,

Willam

[npires123]

It worked!

I edited the whcsh_home.htm and set the var newwnd to false in my RH project. Now the generated output opens a single window and everything else is fine. Didn't even had to ask the dev team to change the code.

Problem solved, thanks guys!!!

[StephanieX]

I just want to say thanks!!! Your solution works for me 2!!! This blank page issue has been killing me for more than a week, now I'm so relieved.