No resolution to my problem yet, just venting here. I called
Adobe sales (because I 'm using a trial version) to find out if
this is a known issue. They transferred me to support. I was on
hold for a total of 1.5 hrs being transferred from support person
to support person because no one seems to know how to route a call
for the Tech Comm Suite product- I kept mentioning that the
question had to do with importing Frame files into RoboHelp.
Ultimately I ended up with FramMaker support who told me that they
can't support a trial version. I read the release notes, help,
checked the knowledgebase and these forums and now I'm told by
Adobe that the only way for me to get my question answered is to
hope someone responds to this post--or purchase the product without
being able to confirm that it works. I'm very disappointed in
Adobe. This is the first time I've ever needed assistance with
their products (seriously, I've been using Framemaker since '94).
I've always been able to resolve issues on my own. I had been using
ePublisher Pro for help generation from Framemaker but it doesn't
support Frame 8 or .swf file imports. I can understand how
supporting trial versions could drain support resources but there
needs to be a solution for current customers (I have licenses for
Frame and Captivate) experiencing basic fundamental functionality
problems with trial software especially an integration solution
such as this where the problem negates the reason for
purchase.