adobe photoshop lightroom has stopped working

[trxbyjames]

Desktop PC - Intel i7 - 4790 cpu/ 36 gb available for HDD/ NVIDIA GeForce GTX 750/ Windows 7 Home Premium

Creative Cloud - Ps CC (2014) / Lr CC (2015) / Br CC/ Ai CS6 all most updated

start Lr CC (2015) resulting "Adobe Photoshop Lightroom has stopped working"

crash report as follows:

Faulting application name: lightroom.exe

version: 6.0.1.0

time stamp: 5523190c

Faulting module name: libcef.dll

version: 3.1750.1805.0

time stamp: 53eb9d68

Exception code: c000001d

Fault offset: 00000000020f5fa3

os version: 6.1.7600.2.0.0.768.3

region setting code: 3076

[wai loonl52614741]

me too！

[trxbyjames]

why still no adobe staff come solve this?

what should we do to get their immediate attention, bro?

[Avtog]

Same here...

Worked perfectly for a few hours and now constantly crashes on startup...???

[zalbert]

Also having this problem.  Thought I was loosing it for a minute.  Did a fresh windows install and re installed now crashing.

[Avtog]

Just had a chat session with Adobe, they recommended updating my display drivers (AMD Catalyst in my case)...
and what do you know..LR CC fixed and working like a charm

[zalbert]

Yeah I have the latest invidia driver thats not a alpha and still doesn't

work :(. Got a tech support guy looking at my comp now

[trxbyjames]

me too and still no adobe staff give a shit!

[Pkijphoto]

Me too.
Wanna know what Adobe doing now?

[Avtog]

I did the support chat thing...Adobe remote connected to my PC, problem sorted.

The problem was my display drivers. Lightroom is not the problem, mine is running smoothly now.

Get hold of support on Chat and they'll fix it. The problem lies on your machine, there's nothing they can do about it unless you contact them.

[mallicm]

How do you do online chat? I don't get the option.

I've done a brand new install of LR v6.0 standalone from disk onto Windows 10 running Intel HD graphics.

[fritzw35760502]

hi, did you get an answer for this problem? I have the same issue with my brand new installed LR6 version and would be very thankful if you could help me too.

[ReneeD250811]

I'm having the exact same problem. It worked on Windows 8.1 but not on Windows 10. I've re downloaded and reinstalled and have made sure the drivers are updated and still no joy. Have you managed to get anywhere?  Have you discovered how to get the chat support? I only get option to check FAQs/forums and calling is not available. 

[ReneeD250811 · Accepted solution]

I believe have sort of solved it (help from another forum)  - I have a Intel HD graphics driver. I went to Device Manager and disabled it. Lightroom now starts properly.  Once in lightroom I went to preferences and turned off the "use graphics processor" option.  I then re-enabled the graphics driver in Device manager and, although the first time I did this it failed after a few attempts Lightroom now works (with the graphics processor turned off) and the Graphics Driver enabled on windows - Good luck.

[LIR26]

So how do you disable the device manager if you can't even get into Lightroom?  I've read similar comments elsewhere and have tried deleting a preferences document but that doesn't help.  I can't fix it from within Lightroom as I can't even get in!!

[joannet56566416]

I have followed ReneeD250811's "correct answer" steps but that only allows me to run Lr with the graphics driver disabled.  If I enable the graphics driver Lr fails the next time I try to run it.  I have tried re-enabling the graphics driver while Lr is running and when it is not running, both give the same results.

[joannet56566416]

UPDATE:  updating Lightroom from v 6.0 to v 6.6 has solved the problem.  Lightroom will now run without having to disable the graphics driver.

[jann1460133]

My laptop i7 4700MQ GPU Gtx 760m memory 8GB

Problem Event Name: APPCRASH

   Application Name: lightroom.exe

   Application Version: 6.0.0.10

   Application Timestamp: 5523190c

   The name of the module with an error: libcef.dll

   Version of the module with an error: 3.1750.1805.0

   The timestamp module error: 53eb9d68

   Exception code: c000001d

   Moving the exception: 00000000020f5fa3

   OS Version: 6.1.7600.2.0.0.256.1

   Locale ID: 1045

   Additional Information 1: 1849

   Additional Information 2: 1849c65267ce2967d89f315e1c3c4b82

   Additional Information 3: 95b7

   Additional Information 4: 95b7e9ed49fb3657956fc9b27015606a

[owenr21991093]

mine has stopped working to and i do do know how to fix it help

[Nawaj]

me too

[John_R_Lee]

I'm having the exact same issue now.  Uninstalled and reinstalled and it still doesn't work.  I'm wondering if maybe my new nvidia drivers are to blame, I'm going to install an older driver and see if I can't get it sorted out.

This is extremely frustrating.

[maciejc72317132]

Install it and will be working

Service Pack 1 for system Windows 7 i Windows Server 2008 R2 (KB976932)

link:

Download Dodatek Service Pack 1 dla systemów Windows 7 i Windows Server 2008 R2 (KB976932) from Offi...

[Schwabcpa]

Yes, Thank you - This solution worked.  I have an AMD Radeon (TM) R9 360 running with on an i7 processor on Windows 10.  Had to roll back the update from April 10, 2017 to February 10, 2017.  LR6 is back to normal.