installer failed to initialize suspect proxy issue

[ctoren]

It appears that Adobe's new(last month or so) silver installer program is unable to read the system proxy settings and can not download the full program.  I have the same issue with Reader and Flash.  I was forced to get a distribution agreement and then was able to download a full version of both products.

We are running Win7 Pro SP1 in a corporate environment using a proxy server.

Lyle Giese

Chase Products Co.

[Atul_Saini]

Hi Carolyn,

Kindly check if the below mentioned links are white-listed in your network.

Address	Ports
ccmdls.adobe.com		443
ims-na1.adobelogin.com	80	443
ims-prod06.adobelogin.com		443
na1r.services.adobe.com	80	443
prod-rel-ffc-ccm.oobesaas.adobe.com		443
prod-rel-ffc.oobesaas.adobe.com		443
lm.licenses.adobe.com	80	443
ccmdl.adobe.com	80
swupmf.adobe.com	80
swupdl.adobe.com	80
prod.acp.adobeoobe.com		443
interaction.adobe.com		443

Kindly share the screenshot of the message, also let us know which products are your trying to install.

You can also try the alternate link to download the Adobe software: Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools

Thanks,

Atul Saini

[ctoren]

We get this with both the Reader DC and Flash.  When the updater was the black app, we had no problems.

We have no blocks on any of the sites/ports you mentioned about and can reach them manually when testing.

[Atul_Saini]

Moving the discussion to Installing Flash Player.

Thanks,

Atul Saini

[_maria_]

Hi ctoren,

I'd like to get some log files from you to investigate further.  Please do the following:

1. Create an empty text file named ADM.trace inside your %temp% directory (usually C:\Users\YourUserID\AppData\Local\Temp\ for Vista and above)
2. Run the online installer again
3. After the connection error returns, provide the following log files using the instructions here How to share a document:
   • The ADM.trace file created in step 1
   • The two log files saved at C:\Users\YourUserID\AppData\Local\Temp\Adobe_ADMLogs

Also, when downloading the file are you saving it locally or do you select 'Run' from the download/save dialog?

Thank you in advance.

--

Maria

[ctoren]

This was taken via firefox on a Win7 machine and we select to save locally and then run from the download directory.

I created the logs as requested and looked at the file Adobe_ADM.log and it's obvious at least to me where the issue lays.  Here are a couple of lines from that log:

05/01/15 12:46:33:097 | [TRACE] |  | ADM |  | WorkflowManager |  |  | 6220 | HTTPConnector::HTTPSend

05/01/15 12:46:33:103 | [DEBUG] |  | ADM |  | ApplicationContext |  |  | 6220 | GetIEProxyInfo - No default proxy present on the user machine

05/01/15 12:46:33:103 | [INFO] |  | ADM |  | ApplicationContext |  |  | 6220 | GetIEProxyInfo - autoconfig url on the machine is :http://10.0.100.236/proxy.pac

05/01/15 12:46:33:109 | [INFO] |  | ADM |  | ApplicationContext |  |  | 6220 | GetIEProxyInfo - Failed to get proxy for the url, error:12006

05/01/15 12:46:54:216 | [DEBUG] |  | ADM |  | ApplicationContext |  |  | 7052 | WINHTTP_CALLBACK_STATUS_REQUEST_ERROR...

05/01/15 12:46:54:216 | [WARN] |  | ADM |  | WorkflowManager | HttpConnector |  | 7052 | WINHTTP_CALLBACK_STATUS_REQUEST_ERROR : error : 12002

05/01/15 12:46:54:216 | [TRACE] |  | ADM |  | WorkflowManager |  |  | 6220 | HTTPConnector::HTTPSend :: After callback : error Type : -190, error code : 12002

05/01/15 12:46:54:216 | [FATAL] |  | ADM |  | WorkflowManager | HTTPConnectorError |  | 6220 | Error occurred while getting application xml: -190 extended error: 12002

05/01/15 12:46:54:216 | [DEBUG] |  | ADM |  | ApplicationContext |  |  | 6220 | Showing screen: initErrorScreen

We use a centralized proxy.pac to configure the proxy for our users browsers.  The proxy.pac is as follows:

function FindProxyForURL(url, host){

    if (isPlainHostName(host))

        {return "DIRECT";}

    else if (isInNet(host, "10.0.0.0", "255.255.0.0"))

           {return "DIRECT";}

    else if (isInNet(host, "10.10.0.0", "255.255.255.0"))

        { return "DIRECT";}

    else if (isInNet(host, "127.0.0.0", "255.0.0.0"))

        { return "DIRECT";}

    else if (shExpMatch(host, "mail.chaseproducts.com"))

        { return "DIRECT";}

    else if (shExpMatch(host, "mail2.chaseproducts.com"))

        { return "DIRECT";}

    else if (shExpMatch(host, "mail3.chaseproducts.com"))

        { return "DIRECT";}

    else if (shExpMatch(host,"chasew12s*"))

        { return "DIRECT";}

    else if (shExpMatch(host, "chasew8s*"))

        { return "DIRECT";}

    else if (url.substring(0, 5) == "http:")

        {return "PROXY 10.0.100.240:3128";}

    else if (url.substring(0, 4) == "ftp:")

        {return "PROXY 10.0.100.240:3128";}

    else if (url.substring(0, 6) == "https:")

        {return "PROXY 10.0.100.240:3128";}

    else

        {return "PROXY 10.0.100.240:3128";}

}

[_maria_]

Hi ctoren,

Thank you for the information.  I have forwarded it to the folks that handle the online installer.

--

Maria