Search for WebHelp in Robohelp 11 Not Functioning Correctly

[wercampbells]

I just generated WebHelp using RoboHelp 11. I have the latest patch (11.04.291) installed. Unfortunately, the seach tab displays garbage as shown in the following screenshot. This occurs in both Chrome and IE. Is there a fix available for this condition? Thanks in advance.

[Jeff_Coatsworth]

Did you enable JS in your browser? Did you select Section 508 in your SSL recipe?

[wercampbells]

Thanks for replying Jeff. Yes, javascript is enabled AND Section 508 is specified.

[Jeff_Coatsworth]

It’s the Section 508 part that’s to blame I suspect…

[wercampbells]

OK Jeff, do you have any further recommendations or is there somewhere you can direct me for a solution?

[Jeff_Coatsworth]

If you don’t need to make Section 508 compliant help, then just turn it off in the SSL recipe & regenerate your help.

[HarmaE]

When I had this problem last week, the solution was to go to the WebHelp Settings (the dialog box that pops up before generating the WebHelp) > Navigation and check DHTML > Pure HTML as your Preferred Format, instead of Pure HTML. Perhaps this will solve your issue too.