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License error

New Here ,
Apr 29, 2015 Apr 29, 2015

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I have uninstalled and reinstalled ADE several times, but it doesn't correct the problem (which has been occurring for the past year or so) that when trying to download eBooks on my iMac (OS X Yosemite Version 10.10.3) using either Chrome or Safari I get this message which prevents a successful download: "Error getting License. License Server Communication Problem: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12."  Is there a fix for this?

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correct answers 1 Correct answer

Adobe Employee , May 01, 2015 May 01, 2015

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

ADE will be deauthorized now.

Now Authorize ADE again.

Hope this works !!

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Adobe Employee ,
Apr 29, 2015 Apr 29, 2015

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For this problem, you need to de-authorize and Authorize ADE again

Mac OS

  1. Open Adobe Digital Editions.
  2. Press Command+Shift+D to deauthorize Adobe Digital Editions.
  3. Select Erase Authorization.
  4. Click OK and quit Adobe Digital Editions.
  5. Open Adobe Digital Editions and reauthorize. [Help->Authorize Computer]

Hope this works !!

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New Here ,
Apr 30, 2015 Apr 30, 2015

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Thanks for the reply.  I've tried to deauthorize several times since your reply and I keep getting the message "Unable to Erase Authorization.  Please try after some time."  Suggestions?

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Adobe Employee ,
May 01, 2015 May 01, 2015

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If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

ADE will be deauthorized now.

Now Authorize ADE again.

Hope this works !!

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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