Error getting License. License Server Communication Problem: E_ACT_NOT_READY

[Guest]

HI ( I'm using mac with adobe digital additions)
every time i try to open a ACSM file, (to be able to download the book) i am confronted with the error message

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

It doesnt matter where i download the file from weather they are free books or ones that i have purchased

it wont let me open to download it. I have authorised my account and it says there is not a problem with my account.

This Computer Is Already Authorised and can download content from the following account **********

i have tried re-downloading the file and opening it immediately while the website is open in my safari browser with no luck

i am using the same email account for the adobe and for the sign in for the books website so i don't think there is a link there

I am hoping someone can help me as I've purchased medical textbooks for thousands of dollars and am unable to open them.

[shreya]

For this problem, you need to deauthorize and authorize ADE again.

Launch ADE

Help -> Erase authorization.

ADE will be deauhorized.

Now again AUTHORIZE ADE

Help-> authorize computer.

Error will be fixed !!

[Sfcristina]

What if it's not letting you deauthorize?  It asks me for my password and then says try again later.

[shreya]

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

ADE will be deauthorized now.

Now Authorize ADE again.

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

[Sfcristina]

Thank you!!

[dm50230518]

I've tried this several times and it's still not working! Any other suggestions?

[Sfcristina]

I'm having the same problem.  I've tried to deauthorize my Mac but after I enter my password, I get an error message saying to try again later. 

[shreya]

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

ADE will be deauthorized now.

Now Authorize ADE again.

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.