install warns connection error

[Guest]

HELP!!!

was trying to update the flash player ,it went well to download but when to start install it warns me "connection error" but i test my internet working just fine, i tried and restart my mac lots of time , still the same problem ! my mac is 10.9.5

please help, whats wrong with it ? i even uninstall the flash player and try to start over from the very first step , but still no GOING NUTS

[Guest]

just found the solution

download the offline installer

http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_osx.dmg

and restart mac after you download it successfully then you can update to the latest flash player

[tylerxx]

Flash is doing the exact thing with me only thing is i'm using Windows XP and FireFox which is incompatible with offline installers

[_maria_]

Hi tylerxx,

What version of Firefox are you using?  Does your XP system have Service Pack installed, if so what version?

--

Maria

[Guest]

Latest Firefox 37.0.2

XP sp2

Same issue

[_maria_]

Hi mrsirismoon,

This is the online installer that is failing to download the installer in the background.  The connection error could be caused by a few different issues, I'd like to obtain some log files from you.  Please do the following to obtain the log files:

1. Create an empty text file named ADM.trace inside your %temp% directory, on XP, this is usually located at C:\Documents and Settings\labuser\Local Settings\Temp for XP
2. Run the online installer again
3. After the connection error returns, provide the following log files using the instructions here How to share a document:
   • The ADM.trace file created in step 1
   • The two log files saved at C:\Users\YourUserID\AppData\Local\Temp\Adobe_ADMLogs

Also, when downloading the file are you saving it locally or do you select 'Run' from the download/save dialog?  Do you have Virus protection and/or Firewall configured on your system?  If so, which programs do you have installed?

The Windows offline installers are posted at the bottom of the Installation problems | Flash Player | Windows page in the 'Still having problems' section.

--

Maria

[_maria_]

Hi tylerxx,

Offline installers are compatible with Windows XP as XP is still a supported platform. 

--

Maria