1 Reply Latest reply on Oct 30, 2015 11:30 PM by Rajashree Bhattacharya

    How do you convert temporary licenses into active licenses?


      We have hundreds of purchased device licenses with many of those already activated. 25 of our licenses are listed as available. The last 7 computers to have the Creative Cloud Apps installed, those computers can be seen in the Admin portal as having temporary licenses. My question is how do I convert those temporary licenses into active licenses? 25 are available. Or, why are computers grabbing temporary licenses when 25 licenses are available? I already have talked to support many times (chat) with no resolution. Any thoughts on this?