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flash player install gives message tha an illlegal instruction was attempted

New Here ,
May 11, 2015 May 11, 2015

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flash player install gives message that an attempt was made to execute an illegal instruction   application error

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correct answers 1 Correct answer

Adobe Employee , May 13, 2015 May 13, 2015

Hello,

We have identified an issue with the online installer not working on some XP systems and are working to resolve the issue.  If you're using the online installer, please try the offline installer instead.  The offline installer is posted at the bottom of the Installation problems | Flash Player | Windows page in the 'Still having problems' section.

--

Maria

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Adobe Employee ,
May 12, 2015 May 12, 2015

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Hi lewisj44248668,

I am not familiar with this error.  Please provide the following information enabling us to troubleshoot further:

  • Your operating system & version
  • Your web browser(s) & version
  • Flash Player version you are trying to install
  • Explain your problem in step-by-step detail if possible
  • Post a screenshot of the error: http://forums.adobe.com/thread/1070933

Thank you in advance.

--

Maria

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New Here ,
May 12, 2015 May 12, 2015

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windows xp  mozilla firefox latest version  flashplayer 17   I download adobe 17 the open my download folder and click on the installer exe and the in about a minute the box pops up with the error message in it

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Adobe Employee ,
May 12, 2015 May 12, 2015

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Hi lewisj44248668,

Do you have a Windows Service Pack installed, and if so, which version?

What is the error? Please post a screenshot of the error: http://forums.adobe.com/thread/1070933

--

Maria

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New Here ,
May 12, 2015 May 12, 2015

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I have SP3 and sorry i do not know how to post a screen shot

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Adobe Employee ,
May 12, 2015 May 12, 2015

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Hi lewisj44248668,

The FAQ I linked to has instructions on taking and posting a screenshot.  Regardless, without the screenshot or exact error message it's quite difficult to troubleshoot the issue.  Please provide the following:

  • The exact text of the error message, not a summary, but exact text
  • The name of the file you are using to install Flash Player

--

Maria

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New Here ,
May 12, 2015 May 12, 2015

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(0xc000001d) occured in the application at location 0x0040595b

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Adobe Employee ,
May 13, 2015 May 13, 2015

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Hello,

We have identified an issue with the online installer not working on some XP systems and are working to resolve the issue.  If you're using the online installer, please try the offline installer instead.  The offline installer is posted at the bottom of the Installation problems | Flash Player | Windows page in the 'Still having problems' section.

--

Maria

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New Here ,
May 14, 2015 May 14, 2015

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Thank you, that solution worked.

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