2 Replies Latest reply on May 15, 2015 6:09 AM by Sheena Kaul

    i just bought photoshop and im trying to download it to my computer and it wont get passed 90% before it says download failed and reads this message once i click the tab to learn more----- Exit Code: 6 Please see specific errors below for troubleshooting.

    eldredb12346752

      Exit Code: 6

      Please see specific errors below for troubleshooting. For example, ERROR:

       

       

      -------------------------------------- Summary --------------------------------------

       

      - 0 fatal error(s), 2 error(s)

       

       

       

      ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------

       

      ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147024546

       

      ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\David\AppData\Local\Temp\{D995DDC4-788B-4EBA-B247-EC5CB52BE20D}\Photoshop_15_LS 20_win32\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com

       

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