I have uninstalled and reinstalled the latest version of ADE. I tried to connect my device as PTP (Camera) instead of MTP (Media Device) as another forum suggested. I have tried to chat and have been referred back to the forum. I was told "since we are from customer support we do not have much information regarding the technical queries hence I would request you to post the query on Adobe forums." There are several other forum queries with similar or the exact same issue that have no replies or unhelpful responses. I have been able to use ADE on my old Nook, so I know how to use it. Please help ASAP! I would like to be able to read library books again.
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