Trouble with updating Adobe Flash? 2015

[Guest]

I have tried to update Adobe Flash. I am using Safari on a Mac oSX

I click the download and it seems to freeze in a grey screen each time.

Frustrated. Any suggestions? I have followed all of the troubleshooting ideas suggested by Adobe.

My computer will not work without it.

[_maria_]

Hi meganr1062265,

Based on your description, this is the online installer that is hanging. I'd like to get a couple of log files from you to troubleshoot further.  Please provide the two log files, Adobe_ADM.log and Adobe_GDE.log, saved at ~/Library/Logs/Adobe_ADLogs.  Instructions for obtaining the files is available at the bottom of the Where do I find the Flash Player installation log on the Macintosh? FAQ.

Please upload the files using the instructions here How to share a document and post back here the URL to the log files.

Also, please post a screenshot (see How to share a document) of the hanging installer dialog window.  This will also help determine at which point the hang is occurring.

Thank you.

--

Maria