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I have tried to update Adobe Flash. I am using Safari on a Mac oSX
I click the download and it seems to freeze in a grey screen each time.
Frustrated. Any suggestions? I have followed all of the troubleshooting ideas suggested by Adobe.
My computer will not work without it.
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Hi meganr1062265,
Based on your description, this is the online installer that is hanging. I'd like to get a couple of log files from you to troubleshoot further. Please provide the two log files, Adobe_ADM.log and Adobe_GDE.log, saved at ~/Library/Logs/Adobe_ADLogs. Instructions for obtaining the files is available at the bottom of the Where do I find the Flash Player installation log on the Macintosh? FAQ.
Please upload the files using the instructions here How to share a document and post back here the URL to the log files.
Also, please post a screenshot (see How to share a document) of the hanging installer dialog window. This will also help determine at which point the hang is occurring.
Thank you.
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Maria