download manager crashing

[DEL_707]

I turned on my computer today and got a message about Flash needing an update.

I downloaded the file, 3 times, but I always get the same error.

I get the screen saying Adobe flash player installation will begin shortly, but then I get an error message.

"Adobe Download Manager has stopped working"

I click close and that's it.

Any idea on how I solve this?

I'm running Windows 7

Firefox

Current flash version is 17.0.0.169.

[jeromiec83223024]

I'd try two things first, since they're both easy:

1.) Reboot and see if the symptoms persist.

2.) If they do, please temporarily disable your antivirus program, then run the installer.

[DEL_707]

Hi.

I've tried a reboot and well as disabling my Avast shields, but I'm still having the same problem.

[_maria_]

Hi D E,

Can you please try the solution in this video: How to Fix " Has stopped working" in windows 7 - YouTube

--

Maria

[DEL_707]

I just tried that youtube suggestion.

I selected the flash install program "Flashplayer17_ha_install.exe"

But when I select it I get the error message.

"This program must run with data execution protection (DEP) enabled.

You cannot turn off DEP for this program."

[jeromiec83223024]

Unless you've been modifying things in the bowels of Windows, DEP should be enabled by default.  If you haven't, that's pretty suspicious.  I'd grab a good malware scanner like malwarebytes.org and make sure that you don't have any obvious infections.

You'll definitely want to confirm that DEP is enabled for Flash.

Please see the following Microsoft guide for instructions: 

Change Data Execution Prevention settings

[DEL_707]

Hi, DEP is enabled by default, I was following the instructions in the youtube video that m_vargas linked.

I got another message today about there being a flash player update, downloaded again, but still the same problem.

[catniproses]

I am having the same problem,but i have windows XP......I have tried everything......keeps saying Adobe download manager has encountered a problem and needs to close....

[jeromiec83223024]

Try the links to the offline installers are at the bottom of the guide:

https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html