Copy link to clipboard
Copied
I
Copy link to clipboard
Copied
Hello,
Quickly you can do a check.
Open your browser
Type URL: https://adeactivate.adobe.com/adept/Status
Press enter
You should see something like:
If it says "UP", this indicates ADE will be able to contact activation server.
If not, then, maybe firewall is causing you this issue.
Thanks
Copy link to clipboard
Copied
I am having the same exact problem! I did what Shreya said, and it still did not work. Any suggestion?
Copy link to clipboard
Copied
No solution yet to the problem. I tried what Shreya suggested but the authorization still wont go through.
Thanks .
Copy link to clipboard
Copied
I'm having the SAME problem. I can log in to Adobe with my ID & password, yet I cannot open my NCLEX-RN Review eBook. I have a 4 day seminar coming up that requires 100 hours of prep time. I *need* that book!!! I ran the link posted above and it displayed "UP". Still can't open the file.
Copy link to clipboard
Copied
ok, try restarting your machine.
you are facing this problem on Windows or Mac ?
Copy link to clipboard
Copied
Rebooted several times. That's not helpful
Copy link to clipboard
Copied
Windows or Mac??
Copy link to clipboard
Copied
Windows 7
I've Uninstalled/Reinstalled twice. I've deleted temp files. My Internet
connection is fine. No issues accessing anything. I've changed firewall
settings.
Nothing is allowing me to open the eBooks
Copy link to clipboard
Copied
My machine runs Windows.
Copy link to clipboard
Copied
Restarting does not help at all. Nothing changed.
Copy link to clipboard
Copied
Hi,
Would you be able to try the below on your Windows machine and then test if this resolves the issue.
1. Click Start > Control Panel > Windows Firewall
2. On the left column, please click "Turn Windows Firewall on or off".
3. Now select "Turn off Windows Firewall" option under each of the heading for "Domain network location settings", "Home or work network location settings" and then also under "Public network location settings".
4. After selecting this for each of the 3 settings, then click OK.
5. Now close all Windows and then launch Adobe Digital Editions and test if you are able to authorize.
In case this works, then please let me know and I will share the settings that would allow you to use Adobe Digital Edition with Windows Firewall Enabled.
Regards,
Sharad
Copy link to clipboard
Copied
sharad tried everything mentioned in the post
but nothing is helping out
might be there is some bug in this version. it just dont go past authorizing for hours.
Copy link to clipboard
Copied
That did not work
Copy link to clipboard
Copied
Hey Guys!
Problem resolved! What I did was 1. Dumped ADE version 4.0 2. Installed ADE 3.0 3. Re-downloaded the ebook
It worked like a charm!
Copy link to clipboard
Copied
I ended up downloading Kindle on my laptop and getting the eBooks through
Amazon since I had to have these books for a class and could no longer wait
for someone to figure out how to fix it.
I'll have to see if using the old version of Adobe Digital Edition will fix
my issue. Thanks for sharing this.
On May 19, 2015 10:25 PM, "robertw65423669" <forums_noreply@adobe.com>
Copy link to clipboard
Copied
Thank you! I was having the same issues, and your solution worked for me, as well.
Copy link to clipboard
Copied
I still get this internet connection error even when I turn off the firewall. I tried adobe 3.0 and 4.0.3. Any other suggestions?
Copy link to clipboard
Copied
Hi,
In case you have checked that internet is working fine on the machine, then I would suggest you to try the below and check if this fixes the issue.
On Windows machine,
Please try this and let me know in case this helps in resolving this issue.
Some context about this file:- Operating system hosts files map host names to IP addresses. An incorrectly configured hosts file can affect your computer's ability to connect to Adobe's activation servers and may cause some unexpected errors.
Regards,
Sharad
Copy link to clipboard
Copied
That did not work. I still get the same error message.
On Sun, May 10, 2015 at 4:41 PM, Sharad Vatsa <forums_noreply@adobe.com>
Copy link to clipboard
Copied
Thanks Sharad but the problem remains. There is still no authorization possible.
Copy link to clipboard
Copied
Hi,
The solution of robertw65423669 works for me. I deinstalled version 4.0.3 and Installed version 3.0. I'm using Windows 7 Ultimate and ESET Nod 32 Antivitus and Firewall.
After validating the ID I got the following error: Error obtaining the license: E_ADEPT_REQUEST_EXPIRED.
After restarting Digital Editions it works. I think that version 4.0.3 have many issues.
Thank you.