Erase Authorization

[donnas33090842]

I am trying to download my Entitle books to my computer. I was told to de authorize the id so I could use an Entitle Id. When I try I get the message "unable to erase authorization, please try another time." Trying to get help I was told to come here.

[shreya]

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again [Help -> Authorize Computer].

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

[Marc_Duhamel]

This really did it for me :

Mac OS X Yosemite 10.10.5 :

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

[jans49469439]

Great. thanks so much. 

[donnat23150040]

I am having the same problem and nothing is working!  I am on the second computer (left my chord in MX and new one's not here yet).  I was having these problems before changing computers and thought it may have been my first computers problem.

I tried the instructions above (they were given to me by the e-book co.) and got to the step *HKEY_CURRENT_USER\Softwar\Adobe\Adept

I could only find:  HKEY_CURRENT_USER  with no other option so I had to stop there.  Any ideas?

I have tried:

1.  Uninstalling and re-installing 4.0 (and even 2.0 for Windows Vista) Digital Editions.

2.  Erasing the authorization with the same results as donnas.

I'd love help ASAP as I'm in my 3rd week of an online college class and can's access my eInvestigations Manual.

Thanks!!!

[Devendra Kumar]

Hi Donna,

Please share a screen shot of registry edition where you could only find HKEY_CURRENT_USER with no other option.

Please make sure you run registry edition run as administrator.

- Devendra

[donnat23150040]

Ok!  This worked!!! 

I typed Run in the box. . .  didn't know > means "type it in".  After that I was able to find all of the commands that I needed.

THANK YOU SOOO MUCH!!!

[donnas33090842]

How do I run registry edition run as administrator?

[shreya · Accepted solution]

Hello,

Please download the latest ADE 4.0.3.117585

http://www.adobe.com/solutions/ebook/digital-editions/download.html

Your error will be fixed.

Thanks for being the part of product improvement.

[donnas33090842]

Thank you so very Much!!!!!!!!!!!

[heidiu7200515]

How can you do this with Windows 8? I can't find the Start > Run anymore.

[Marc_Duhamel]

Incredible ! Thanks !!