Creative Cloud Apps does not open in company environment

[xagaga]

same Issue as in Creative Cloud & authenticating proxies? #39 . I created file with Log Collector Tool ('AdobeLogs-20052015-1159-f0135n_0.zip') . How can i provide the log collection archive? I can't find any way to contact support instead of this forum. Thank you!

[Sheena Kaul · Accepted solution]

Hi Andreas,

Please refer to the help document below to fix the firewall issue:

https://helpx.adobe.com/creative-cloud/packager/creative-cloud-packager.html (Site/port information)

Also, please refer to the link below to contact the support through call/chat:

Contact Customer Care

Regards,

Sheena