Fail to install Flash player installerReturnCode: 30

Report · May 20, 2015

Hi There,

I'm trying to update my flash player and the installer is failing with a cryptic error. Not sure what error logs would be useful but some quick digging has lead me to the Adobe Logs in ~/Library/Logs/Adobe_ADMLogs. The following logs are attached below:

Adobe_ADM.log

05/20/15 10:58:39:062 | [INFO] | | ADM | | ApplicationContext | | | 27572 | *********************** ADM Workflow start. Version: 1.0.0.17s **************************

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | White listed URLs are

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | get.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | get2.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | aihdownload.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | admdownload.stage.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | admdownload.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | airdownload.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | ardownload.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | ardownload2.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | download.macromedia.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | fpdownload.macromedia.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | fpdownload2.macromedia.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | fpdownload.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | fpdownload2.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | platformdl.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | platformdl-stage.corp.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | wwwimages2.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | wwwimages.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | wwwimages.stage.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | wwwimages2.stage.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | dlmping.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | dlmping2.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | dlmping3.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | dlmping4.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | get3.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | get3.stage.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | adobetag.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | promotion.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | stats.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | sstats.adobe.com

05/20/15 10:58:43:829 | [INFO] | | ADM | | ApplicationContext | | | 27572 | Actual OS locale:'en_US', OS locale for this instance:'en_US', ADM locale : en

05/20/15 10:58:43:867 | [INFO] | | ADM | | ApplicationContext | | | 27848 | *********************** ADM Workflow start. Version: 1.0.0.17s **************************

05/20/15 10:58:43:941 | [INFO] | | ADM | | WorkflowManager | | | 27880 | Complete ADM URL after encoding: https://get.adobe.com/flashplayer/webservices/adm/?cname=AdobeFlashPlayer_17ppau_ta_install.dmg&bnam...

05/20/15 10:58:44:582 | [INFO] | | ADM | | ApplicationContext | | | 27884 | sc_code : FP

05/20/15 10:58:44:582 | [INFO] | | ADM | | ApplicationContext | | | 27884 | ping : {"pagename":"ACDC_FP_Update_ADM_Launched","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"ACDC Downloads","prop3":"get3.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_Update_ADM_Launched","products":";FlashPlayer_Update","eVar74":"","events":"event96","eVar73":"ACDC_FlashPlayer_Update"}

05/20/15 10:58:44:851 | [INFO] | | ADM | | ApplicationContext | | | 27884 | systemPath=/Library/Application Support/Macromedia/mms.cfg

05/20/15 10:58:44:851 | [INFO] | | ADM | | ApplicationContext | | | 27884 | AutoUpdateDisable=0, SilentAutoUpdateEnable=1

05/20/15 10:58:44:851 | [INFO] | | ADM | | ApplicationContext | | | 27884 | Auto update flag is enabled and the silent auto update flag is enabled as well. (Not show preferences)

05/20/15 10:58:44:929 | [INFO] | | ADM | | WorkflowManager | | | 27884 | WorkflowManager.startPrechecks for product:Adobe Flash Player isPreInstalled:false isDiskSpaceAvailable:true

05/20/15 10:58:44:929 | [INFO] | | ADM | | WorkflowManager | | | 27884 | WorkflowManager.startPrechecks for product:Adobe Lightroom isPreInstalled:false isDiskSpaceAvailable:true

05/20/15 10:58:47:084 | [INFO] | | ADM | | ApplicationContext | | | 27916 | Installation started for package 'Adobe Flash Player'

05/20/15 10:58:48:512 | [INFO] | | ADM | | ApplicationContext | | | 27891 | Message received : <?xml version="1.0" encoding="UTF-8" standalone="no"?>

<launchParams>

    <launchProcessGuid>CB6DCF85-6EFD-48E7-B6AD-0C70D1ADB433</launchProcessGuid>

    <launchPath>/Users/stieg/Library/Application Support/Adobe/.ABC27ABD-D1B4-41EA-9BED-0F95A83CEB16/E5605A7C-F114-496B-A6A4-F8267373799F/Install Adobe Pepper Flash Player.app/Contents/MacOS/Adobe Flash Player Install Manager</launchPath>

    <arguments><argument>-install</argument>

        <argument>-iv</argument>

        <argument>13</argument>

    </arguments>

</launchParams>

05/20/15 10:58:50:059 | [INFO] | | ADM | | ApplicationContext | | | 27854 | Message received : <?xml version="1.0" encoding="UTF-8" standalone="no"?>

<launchParams>

    <launchProcessGuid>CB6DCF85-6EFD-48E7-B6AD-0C70D1ADB433</launchProcessGuid>

    <errorCode>0</errorCode>

    <returnCode>30</returnCode>

</launchParams>

05/20/15 10:58:50:060 | [INFO] | | ADM | | ApplicationContext | | | 27854 | InstallAction::launchProcessCallbackFn : errorCode : 0, returnCode : 30

05/20/15 10:58:50:230 | [INFO] | | ADM | | ApplicationContext | | | 27916 | Installation completed for package 'Adobe Flash Player' installerReturnCode:'30' installerErrorCode:'0'

05/20/15 10:58:50:230 | [ERROR] | | ADM | | ApplicationContext | InstallError | | 27916 | Product installation failed 'Adobe Flash Player' installerReturnCode: 30

FlashPlayerInstallManager.log:

2015-05-20 10:58:48 -0500 IM: ---------- log start ----------

2015-05-20 10:58:48 -0500 IM: All install checks pass

2015-05-20 10:58:49 -0500 IM: User does not have any processes that need to be closed.

2015-05-20 10:58:49 -0500 IM: [install started]

2015-05-20 10:58:49 -0500 RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'

2015-05-20 10:58:49 -0500 RA:

Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':

{

    NSFileCreationDate = "2015-04-25 16:46:37 +0000";

    NSFileExtensionHidden = 0;

    NSFileGroupOwnerAccountID = 0;

    NSFileGroupOwnerAccountName = wheel;

    NSFileHFSCreatorCode = 0;

    NSFileHFSTypeCode = 0;

    NSFileModificationDate = "2015-04-25 16:46:37 +0000";

    NSFileOwnerAccountID = 0;

    NSFileOwnerAccountName = root;

    NSFilePosixPermissions = 2541;

    NSFileReferenceCount = 1;

    NSFileSize = 22784;

    NSFileSystemFileNumber = 22296505;

    NSFileSystemNumber = 16777220;

    NSFileType = NSFileTypeRegular;

}

2015-05-20 10:58:49 -0500 RA:

Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':

{

    NSFileCreationDate = "2014-10-21 14:45:07 +0000";

    NSFileExtensionHidden = 0;

    NSFileGroupOwnerAccountID = 0;

    NSFileGroupOwnerAccountName = wheel;

    NSFileModificationDate = "2015-05-20 15:58:49 +0000";

    NSFileOwnerAccountID = 0;

    NSFileOwnerAccountName = root;

    NSFilePosixPermissions = 449;

    NSFileReferenceCount = 9;

    NSFileSize = 306;

    NSFileSystemFileNumber = 8905938;

    NSFileSystemNumber = 16777220;

    NSFileType = NSFileTypeDirectory;

}

2015-05-20 10:58:49 -0500 IM: [install failed: 30]

2015-05-20 10:58:49 -0500 IM: Install failed with error code: 30.

2015-05-20 10:58:49 -0500 IM: ---------- log end ----------

Any help will be greatly appreciated. TIA.

Adobe Community

Fail to install Flash player installerReturnCode: 30