Why can I NOT install the up-date "Adobe Flash Player_17au_ta_install.dmg"? I keep getting that Adobe quit unexpectedly.

Report · May 19, 2015

I just want an answer. Going to Adobe directly was an exercise in futility

Report · May 21, 2015

Hi CrewDogShakey,

What is the OS X version?

--

Maria

Report · May 21, 2015

10.6.8 The Greatest Danger To Our American Freedoms Is A Government That Ignores The Constitution.

--- Thomas Jefferson

From: m_vargas <forums_noreply@adobe.com>

To: CrewDogShakey <gizmo41@pacbell.net>

Sent: Thursday, May 21, 2015 3:03 PM

Subject: You have been mentioned by m_vargas in Re: Why can I NOT install the up-date "Adobe Flash Player_17au_ta_install.dmg"? I keep getting that Adobe quit unexpectedly. in Adobe Community

|

You have been mentioned

by m_vargas in Re: Why can I NOT install the up-date "Adobe Flash Player_17au_ta_install.dmg"? I keep getting that Adobe quit unexpectedly. in Adobe Community - View m_vargas's reference to you Hi CrewDogShakey, What is the OS X version? --Maria

Participate in the conversation by replying to this email

To stop receiving these messages whenever you are mentioned, go to your preferences and disable notifications for direct social actions. |

Report · May 21, 2015

Hi Steve,

Thank you for confirming the OS X version.

The online installer (which you are using) is not supported on OS X 10.6.8. It's not supposed to be offered to users on OS X 10.6.8, but due to a bug it is and we're working to fix the issue. I'd appreciated it if you could go to http://whatsmyuseragent.com/ and post the User Agent string information for your system. This will help us in troubleshooting the issue further.

In the mean time, the offline installer is posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section.

Thank you.

--

Maria

Report · May 21, 2015

Being a computer user, and not an engineer, please advise me as to how to locate the User Agent string information for my system. Is this what it should, or may, be:

Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:38.0) Gecko/20100101 Firefox/38.0

-sw-

The Greatest Danger To Our American Freedoms Is A Government That Ignores The Constitution.

--- Thomas Jefferson

From: m_vargas <forums_noreply@adobe.com>

To: Steve Wright <gizmo41@pacbell.net>

Sent: Thursday, May 21, 2015 3:39 PM

Subject: Why can I NOT install the up-date "Adobe Flash Player_17au_ta_install.dmg"? I keep getting that Adobe quit unexpectedly.

Why can I NOT install the up-date "Adobe Flash Player_17au_ta_install.dmg"? I keep getting that Adobe quit unexpectedly.

created by m_vargas in Installing Flash Player - View the full discussionHi Steve, Thank you for confirming the OS X version. The online installer (which you are using) is not supported on OS X 10.6.8. It's not supposed to be offered to users on OS X 10.6.8, but due to a bug it is and we're working to fix the issue. I'd appreciated it if you could go to http://whatsmyuseragent.com/ and post the User Agent string information for your system. This will help us in troubleshooting the issue further. In the mean time, the offline installer is posted at the bottom of the Installation problems

Flash Player

Mac page in the 'Still having problems' section.

Thank you. --Maria If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7568881#7568881 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7568881#7568881 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Installing Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Report · May 22, 2015

Hi CrewDogShakey,

The information you posted (Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:38.0) Gecko/20100101 Firefox/38.0) is what we're looking for. Thank you very much for providing it.

--

Maria