12 Replies Latest reply on Oct 24, 2018 1:46 AM by Zaid Al Hilali

    Acrobat Pro DC - subscription is missing tools

    Zaid Al Hilali Adobe Community Professional

      I have a Creative Cloud subscription, and full EchoSign account tied up to the same Adobe account. I upgraded to Acrobat Pro DC, all tools were available to me for some three weeks, then one afternoon I may have been working on Acrobat DC preferences I may have turned off something or may be not, I realized shortly after that some three tools became missing from Acrobat, these tools and features related to Document Cloud services such as "Send & Track", "Fill & Sign", "Send for Signature".

      Other missing features under the "Home" tab are "Document Cloud" and "Sent" both of which were there before. Now my account is the same and was not changed, so where did I go wrong, how is my Acrobat now shows perpetual tools rather than subscription ones?