Follow below steps :
Quit Creative Cloud desktop application.
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm.db file.
1)Click on Apple menu icon and select System Preferences, and then click Network.
2)Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).
3)Then click on Advanced button and click Proxies Tab.
4)Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.
5)Then click on Apply Now button.
Then launch Creative Cloud desktop app and try Signing in.
Thanks for the detailed plan but it didn't work... I deleted the opm.db, 'Use Passive FTP Mode' was checked so I unchecked it (all other options already were unchecked) but I still can't login...
Are you getting error message as " You have been Signed out" ?
If yes, Check with Hosts file once .
1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.
3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.it
4)Double click on Hosts file , it will open it with TextEdit,
Let me know whether you can see any Adobe related entries inside Hosts file like 127.0.0.1 activate.adobe.com.......etc??
No Adobe Entries???
Refer below link :
Hi J van E,
If you already removed the opd.db file, then you should check the permissions on the licensing folders, please check the following link.
Hi J Van E,
Please refer to the help document below:
You may also refer to the threads below where this issue has been addressed:
I followed ALL the steps and plans that were posted here and in the links but stil NO LUCK... This is getting very annoying. I am a professional designer and if I can't get this problem solved, I understand I won't be able to run my Adobe software within a few days or so!!! This just can NOT happen!!!
May I know whether you had checked Hosts file ?
Sure did, otherwise I wouldn't have posted "I followed ALL the steps..." Host file was alright and removing all files and reinstalling CC didn't help. I will however try the last step once more and then restart the Mac before I reinstall CC. Just to be sure.
YES!!! I did all the steps from the link ( my creative cloud will not let me sign in on my mac only. PC, yes. ) once more and after that I restarted my Mac. Reinstalled CC and now I am logged in!!! Phew, what a relieve...
Thanks for all the help!
I am very happy to hear that .
You are welcome