can anyone help with a question about message says, "Digital Editions couldn't connect to the activation server." ?

[Guest]

first time downloading a free version of Digital Editions, which requires computer authorization. registered ID and password, but going back to computer authorization to enter ID, get a message saying couldn't connect to activation server."  is this adobe's issue or what?

[MobileDeveloperCK]

[discussion moved to the Adobe Digital Editions forum]

[isabell]

I have the same problem. Did you find a way to resolve this problem?

Isabelle

[Guest]

I found a thread Re: activation server error, look for Kenb's post, which says:

I had the same problem and with a helpful comment about IE I found this finally worked for me:

• uninstall ALL versions of Adobe digital editions (I tried v1.7, 2 and 3!)
• use INTERNET EXPLORER to download ADE v 3. Download | Adobe Digital Editions Home (Previously I was using Chrome)
• DISABLE windows firewall BEFORE installing ADE3.
• Install ADE 3 and I found I could then authorize my computer using help>authorize computer in the ADE menu.
• Re-download e-book (because previous downloads had expired), and I was able to open my ebook.

I uninstalled, then downloaded via IE, v3 (not the newest). forgot to disable firewall before installing. 

**after open up ADE, when the computer authorization window popped up, selected not to authorize, then "next" then "authorize".  dropped my downloaded ebook in ADE, it worked. 

the part starting ** was done following an IT guy (ebook's company's) instruction.

i don't know what went wrong, or which of the above solved it.

good luck!

[hawkbay]

Thank you.  I have been trying for 2 days and contacted Adobe Chat but this worked first try.  I followed your steps exactly, but did install ADE 4.0.  THANK YOU!!

[shreya]

Please try to authorize again.

Thanks