I am unable to install Adobe Digital Editions on my Windows 8.1 computer.

[michellem70654897]

I am unable to install Adobe Digital Editions on my Windows 8.1 computer.  I have tried installing, uninstalling, restarting, shutting down, installing earlier versions, uninstalling the earlier versions, using different browsers, manual installs using the zip file, turning off the anti-virus software, all to no avail.  the load gets hung up with about 10% left to go. What am I missing????

[Atul_Saini]

Moving the discussion to Adobe Digital Editions

[Akshayy]

Try installing  ADE 3.0 FROM:

Adobe Digital Editions downloads

[michellem70654897]

Tried installing both previous versions - same thing.  Download only goes so far before getting hung up. 

[Akshayy]

Send the picture where it stops with 3.0

Also please try with 2.0 and let me know what happens ?

http://download.adobe.com/pub/adobe/digitaleditions/ADE_2.0_Installer.exe

It might take quite a while, try to wait 10 mins and let me know.

[michellem70654897]

It's been 9 hours...

[michellem70654897]

This is what happens with 2.0

[Devendra Kumar]

Hi Michelle,

You must have administrator privileges to complete these steps

• Do one of the following, depending on your version of Windows:

  • Choose Start > Control Panel > Programs > Programs And Features.

     Select Adobe Digital Editions, and then click the option to remove or uninstall the program.

Then apply following stpes,

• Choose Start > Run.
• In the Open text box, type regedit and then press Enter. The Registry Editor opens.
• In the left pane of the Registry Editor, locate the following registry key:
• HKEY_CURRENT_USER\Software\Adobe\Adept
• Right-click the Adept key and choose Delete.
• In the Confirm Key Delete dialog, click OK.

Restart your computer and download  and install Adobe Digital Editions using below link

Adobe Digital Editions downloads

-Devendra

[michellem70654897]

Thank you!  That worked - I was able to install version 3 (but not 4).

New problem...

I tried to download an ebook, but couldn't so I restarted the computer.  Tried again, but ADE stopped responding while trying to authorize my device (it's a Kobo aura - brand new out of the box).  Any idea what I need to do next?

[michellem70654897]

So, I deleted that ADEPT key again, and was able to authorize my computer, but now I can't download books b/c Adobe goes unresponsive. 

I hate Windows 8 with a passion usually reserved for people who abuse animals.