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i am installing adobe digital editions on my computer. i am trying to Authorize my computer and the error that i am getting is digital editions could not connect to the activation server. I am connected to the internet my computer cannot connect to Adone server. How can i fix this?
Hi Shreya,
I am just trying your instructions now and i get into the registry and there is nothing that says HKEY_CURRENT_USER\Software\Adobe\Adept. My computer just says HKEY_CURRENT_USER and there is nothing in there that says Adobe software. I can deauthorize ADE from the program itself should i do that and reauthorize it again?
Thank youJulie
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Please check your system date is correct.
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I have checked the date and time. I have also changed the date and time to eastern standard time and central time that did not work. I have also disabled my firewall and I have allowed the program access through my firewall and that did not work. I have tested my internet connection and i have clicked on Adobes tests and they work. I have also uninstalled and reinstalled the program again and no luck there either. Do you have any other ideas? I spoke with Amit at customer service and he is going to escalate the issue for me.
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try restoring internet explorer to default setttings:
Reference: Reset Internet Explorer settings
Now LAunch ADE and try to authorize.
Thanks
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Hi Shreya, The instructions above kind of worked. i got the program to authorize now when i download the book into the program it says error check authorization. I am down loading the book in Firefox not Internet Explorer. I just tried internet explorer and I got the same error message as Firefox. Thank youJulie
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Hi Shreya,
The error that i am getting is ERROR Check Activation and the program will not let me download the book into it? The instrucutions you sent me did let me activate the program. I am downloading the book using Firefox. I tried Internet Explorer and i got the same error message.
Thank youJulie Kennedy
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are using Windows or Mac ?? and ADE version ?
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I am using windows vista and ADE version 4.03 the newest version you are offering at this time.
Sent from my iPhone
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Follow below steps:
Choose Start > Run.
In the Open text box, type regedit and then press Enter. The Registry Editor opens.
In the left pane of the Registry Editor, locate the following registry key:
HKEY_CURRENT_USER\Software\Adobe\Adept
Right-click the Adept key and choose Delete.
In the Confirm Key Delete dialog, click OK.
Your authorization will be deleted.
ADE will be deauthorized now.
Now Authorize ADE again. [Launch ADE; Help-> authorize computer.]
This will solve your problem !!
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Hi Shreya,
I am just trying your instructions now and i get into the registry and there is nothing that says HKEY_CURRENT_USER\Software\Adobe\Adept. My computer just says HKEY_CURRENT_USER and there is nothing in there that says Adobe software. I can deauthorize ADE from the program itself should i do that and reauthorize it again?
Thank youJulie
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Hi Shreya,
I figured it out and it is working i was able to download the book. Thank you so much for all of your help.
Julie
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I'm having the same problem, but I can't get it to work. How did you fix this issue?
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Hi Courtney
What worked for me were Shreya instructions on resetting internet explorer which was step 3 in the process. I can send the instructions to your email if you cannot see them on Adobe forum.
Julie
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Hi, I have the sameADE computer authorization problem but have Microsoft Edge browser rather than IE on my windows 10 laptop.
I have deleted the registration key for Adobe adept, and cleared all personal data from Edge, but still get the same error when I try to authorize my computer, ie "Activation Server error..... Digital Editions encountered an error on the activation server". I have spent several hours on this and would really appreciate any advice you can give. Thanks!