unable to download ebook file. case number 0215729313 ?

[celestef4124822]

i cannot download an ebook since my email changed and i have a new computer.....i have tried a few things like undoing the authorization and re-doing it.

it give me an error ' Error! Check Activation!'  maybe i have unactivated and activated it too many times when trying to figure this out. 

How do i fix this?

[shreya]

For this problem, you need to deauthorize and authorize ADE again.

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again [Help -> Authorize Computer].

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

[celestef4124822]

thank you. solved.