I am getting this error message when I try to authorize my device: E_ADEPT_UNKNOWN (error code 2003). Help!

[Guest]

I am getting this error message when I try to authorize my device: E_ADEPT_UNKNOWN (error code 2003).  Can anyone help?

[Devendra Kumar]

Hi Susan,

Deauthorize ADE

• Launch ADE
• Help -> Erase authorization.
• ADE will be deauhorized.

Now again click on Help -> authorize computer.

• Authorize ADE,

Please test the issue and if still you get same issue then please try following steps,

Choose Start > Run.

• In the Open text box, type regedit and then press Enter. The Registry Editor opens.
• In the left pane of the Registry Editor, locate the following registry key:
• HKEY_CURRENT_USER\Software\Adobe\Adept
• Right-click the Adept key and choose Delete.
• In the Confirm Key Delete dialog, click OK.

I am sure this will resolve the issue, in case still you get the same behaviour then please let me know with error screenshot.

-Devendra

[Guest]

I tried Deauthorizing and Reauthorizing, but now I get this error message:

See screen shot. You sent directions for a Start Menu...is that for a

computer or a phone? I'm using a Samsung Mega (AT&T phone) with the

Overdrive App.

On Thu, May 28, 2015 at 4:43 PM, Devendra Kumar <forums_noreply@adobe.com>