ADE error messages

[lindas20005266]

My computer was stolen and I now have a new one, but ADE doesn't work anymore.  I first saw the error message "Activation Server Error - code E, Act Not Ready."  I de-installed ADE and re-installed a new version (4.0).  But now I have a new error message, "Activation Server Error, code E, Adept Internal."  What is the problem?  This has been hugely frustrating.  Thanks in advance for any help.

[shreya]

For this problem, you need to deauthorize and authorize ADE again.

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again [Help -> Authorize Computer].

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

[lindas20005266]

Sincere apologies for my ignorance; I'd like to follow your advice, but where (on my Mac) is this "Go" and "Go to folder"?  LS

[lindas20005266]

Found "Go to folder," typed as per instructions, but it says "The folder can't be found"!!  Now what?   Under HELP I found "erase authorization"; should I do that?  

[shreya]

yes, try erase authorization under Help.

Let me know if it does not works.

[lindas20005266]

I tried to do so; it asked for my Adobe password, but it doesn’t work: I get a message saying “Unable to Erase Authorization. Please try after some time.”

Thanks for your continued help,

LS

[shreya]

ok, follow below steps:

1. Type in go to folder dialog: 

    ~/Library/Application Support/

2. Click on 'Adobe' folder.

3. Click on 'Digital Editions' folder .

4. RIght click on activation.dat file and select move to trash

5. Launch ADOBE Digital Editions

6. Authorize it [Help->Authorize Computer]

Hope this works !!

Thanks

[lindas20005266]

I don’t have a Digital Editions folder in there (step 3)! Should I trash ADE and reinstall it (even though I did this last week, with version 4.0)?

[shreya]

Please ensure that you are typing like

~/Library/Application Support/

tilde(~) sign should be present

[lindas20005266]

I did! It says “The folder can’t be found.”

[shreya]

Please share the screenshot !!

[lindas20005266]

screenshot:

[shreya]

screenshot is not pasted. Please insert it.

[shreya]

screenshot still not inserted

[lindas20005266]

I’ve tried it as a JPG and a PDF! Here they are again!

[lindas20005266]

I tried this earlier . . . it still says that the folder can’t be found. Also, when I look in the Library folder >> Adobe >> this is all I find (screenshot attached). (

[dominic_michael]

Hi,

  You might be looking at wrong location, please refer to the screenshot below for correct path.

Hope this solves your problem.

[lindas20005266]

Thank you for the clear instructions — but unfortunately, Digital Editions does not appear under Application Support >> Adobe (see screenshot)! ADE 4.0 is in my Applications folder but I seem to be missing important components!! I still cannot access my books in ADE.

[lindas20005266]

Well, nothing worked, but the problem has been solved by a tech specialist — apparently he followed the instructions by going through the Terminal because Finder was not locating the proper files. I don’t understand why, but all is working now. Thank you for your assistance!