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Authentification probel with Adobe Digital Editions

Community Beginner ,
Jun 03, 2015 Jun 03, 2015

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Hello, everybody. I have a problem with my Adobe Digital Editions programm. I installed it and now i want to authenticate my computer with the adobe ID. I have an Adobe ID but everytime i want to authenticate it there is a fault which says i wrote the wrong code word or register ID. But i wrote everything right! I've checked it. I also clicked on the link in the varification e-mail. On the internet i can register me in my account but not in my adobe digital editions.... (p.s. there is windows on my computer) thanks for helping

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correct answers 1 Correct answer

Community Beginner , Jun 23, 2015 Jun 23, 2015

Hi Now i know why i wasn't able to authorise my laptop with digital editions... Digital Editions don't like special signs in the password.. so change your password and use only ordinary letters and numbers or something like that... Don't take Ö/Ä/Ãœ and so on  

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Community Beginner ,
Jun 03, 2015 Jun 03, 2015

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sorry i meant Authentication problem with Adobe Digital Editions

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Adobe Employee ,
Jun 03, 2015 Jun 03, 2015

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What is the exact error message ??

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Community Beginner ,
Jun 04, 2015 Jun 04, 2015

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first thanks for answering.

it's in German: it means that i wrote the wrong Adobe ID/password or the eBook provider is wrong and "try it again".... But i wrote in the eBook provider: Adobe ID, and in the Adobe ID field: my e-mail adress and below my password. First i thought i wrote something wrong, but i tryed it again. So i wrote everythin right ...

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Adobe Employee ,
Jun 04, 2015 Jun 04, 2015

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Please check caps lock is on or off.

try to login at adobe.com sign in to verify that user id and password is correct

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Community Beginner ,
Jun 05, 2015 Jun 05, 2015

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The check caps lock is off. And i can login in my adobe id account so the password is correct... i also tryed to change my password but with the new password it doesn't work too.. I don't have any idea why i can't authenticate it with my pc

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Explorer ,
Jun 05, 2015 Jun 05, 2015

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Ciao jemimav, ho il tuo stesso problema. Ti prego, se riesci a trovare una soluzione fuori da questo forum puoi postarla qui? Ti sarei infinitamente grata. Io farò la stessa cosa.

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Community Beginner ,
Jun 05, 2015 Jun 05, 2015

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Hy yes i will write it here when i found a solution for this problem i hope i will find one

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Community Beginner ,
Jun 23, 2015 Jun 23, 2015

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Hi Now i know why i wasn't able to authorise my laptop with digital editions... Digital Editions don't like special signs in the password.. so change your password and use only ordinary letters and numbers or something like that... Don't take Ö/Ä/Ãœ and so on  

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Explorer ,
Jun 23, 2015 Jun 23, 2015

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jemimav sei un angelo, grazie grazie grazie.

ciao

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