Cannot install Flash 17 on Mac OS 10.10.2 - 90% complete then stalls and fails.

[Guest]

I Cannot install Flash 17 on Mac OS 10.10.2  - 90% complete then stalls and fails.  I tried uninstalling first.  Closed everything reboot, uninstall, run v17 install...no luck.  What is going on.  I am concerned by the volume of similar problems I see reported on this site regarding Flash installation - is Adobe in a crisis?

[_maria_]

Hi nextdave,

Is this the online or offline installer that is failing?  Please post a screenshot (How to post a screenshot in the forum) of the installer dialog window with the error message.  Once we identify which installer you are using we can troubleshoot further.

Thank you.

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Maria

[Dizz_Hicks]

Same thing here; also with the standalone installer, which only gets to 5%.

Uninstalling first didn't help. Closing Safari doesn't help (the online version didn't ask). Doing it through Firefox doesn't help. Adobe, will you help?

[_maria_]

Hi ,

I'd like to get some log files from you to investigate further.  Please see the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide the install.log and the FlashPlayerInstallManager.log files using the 'How to Share a document' instructions at the bottom of the FAQ.

Thank you.

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Maria

[Guest]

Hello Maria,

The online installer was failing.  Once I got my hands on the offline installer, I was able to install without difficulty.  It did take me several hours to get to that point but all is good now.

Regards,

David

[Dizz_Hicks]

Typically, after struggling with it every which way and complaining about it on a forum, upon turning the Mac back on after three days away it installed fine.

Of note: it now asked me to quit Safari when it didn't last week when I had the problem. (Didn't install if Safari was closed either, though.)