unable to change password to erase authrization even after resetting password on adboe.com help!

[edouble123]

i have an ebook i cannot download and co. will not refund my money so...i am stuck with adobe digital who is no longer taking my password for some reason to try to erase authorization and get the ebook i purchased, please help

[shreya]

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again [Help -> Authorize Computer].

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

[edouble123]

ty but it stated i was unable to complete action got an error message at

the end, thanks for the tip tho

[shreya]

please paste the error snapshot !!

[edouble123]

it says,unable to delete specified value

what popped up before deleting was ab(default) key... i couldn't find the

exact location you mentioned...

when i try to delete the delete key this is what i found

[edouble123]

i don't think my error messages showed did it?

[shreya]

you are facing this error on Windows or Mac?

[edouble123]

windows 7 home premium

[shreya]

ok, follow below steps:

1. Quit ADE

2. Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

3. Select "HKEY_CURRENT_USER"

4. Click on Edit and select Find.

5. Type "adept" in find what.

6. Click on Find Next.

7. Adept key will be selected.

8.Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again. [Help->AUthorize Computer]

Hope this works !!

[edouble123]

ty, that worked best regards

On Tue, Jun 9, 2015 at 12:55 AM, Erica E. G. Bailey <ericaevette@gmail.com>

[edouble123]

can you help me one last time?

I now dowladed the book but now it says I need the correct log on

information , please help

On Tue, Jun 9, 2015 at 10:39 PM, Erica E. G. Bailey <ericaevette@gmail.com>

[shreya]

ya sure,

Please paste the error snapshot !!

[edouble123]

oh I thought it was pasted this is what i get now once the book is

downloaded and unable to open (thanks i did get to de-authorize and

re-authorize it with the steps you gave me)

[edouble123]

I look forward to your assistance

On Wed, Jun 17, 2015 at 11:15 PM, Erica E. G. Bailey <ericaevette@gmail.com>

[shreya]

Please write the exact error here.

You can also download the latest  ADE version 4.0.3.117585 and try

http://www.adobe.com/solutions/ebook/digital-editions/download.html

Thanks!

[edouble123]

Hi Shreya,

I have posted it more than once i am unsure if you are not getting my

messages btw I already have that version of adobe on my computer.

[edouble123]

I now get the following message when i try to download my book

after i get that it is asking for a vendor id and passoword for 3m can you

tell me what that is

--

*Ms. Erica E. G. Bailey *

*For we are His workmanship, created in Christ Jesus for good works, which

God prepared beforehand so that we would walk in them. Ephesians 2:10

(NASB) *

[edouble123]

ok the window that pops up when trying to open book says

computer authorization

ebook vendor: 3M then asking for vendor id and vendor passowrd

[dominic_michael]

Please provide the user credentials to authorize the computer to read the book.

The book you are trying to open requires 3M vendor account to open the book, please provide the credentials to open the book.

[edouble123]

That's the problem I don't have 3M vendor creditionals as stated and my

vendor (ebook mall) that i purchased from does not know how to fix it,

please help!

On Wed, Jul 1, 2015 at 12:39 AM, Dominic Michael <forums_noreply@adobe.com>