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Why does the installer get to 54% then stops and says error?

New Here ,
Jun 09, 2015 Jun 09, 2015

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Why does the installer get to 54% then stops and says error?

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Participant ,
Jun 09, 2015 Jun 09, 2015

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I don't know if this is the same reason, but I am using Kaspersky virus software and I have to disable it before downloading any programs, or it stops before it is done and gives me an error. (frustrating)

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Adobe Employee ,
Jun 09, 2015 Jun 09, 2015

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@christof1395

What is the OS, including version, that this is happening on? Please post a screenshot (How to post a screenshot in the forum) of the installer with the error message.

@kdwpilgrim1

What is the error Kaspersky returns when you try to install Flash Player with Kaspersky enabled?

Thank you both

--

Maria

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Participant ,
Jun 09, 2015 Jun 09, 2015

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I don't get an error from Kaspersky, so it took a while to find out why downloads stop. All downloads. Not just Flash Player. If I exit Kaspersky the downloads work just fine. I don't know if that is @'s problem... but since, like me, they didn't seem be getting an error message, I thought I would throw my 2 cents worth of experience into the mix.

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