Adobe isn't updating.

[cjk8893979]

I've been trying to update Adobe Creative Cloud and it loads two percent and says "Trying to connect to the server..." I let it go for a while to give it time but it never loaded. I tried closing it and retrying the update and it does the same thing. Any help?

[Sheena Kaul]

Hi CJ,

Please follow below steps :

1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

2)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_j...

3) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

https://creative.adobe.com/products/creative-cloud‌

Regards,

Sheena

[cjk8893979]

Hey Sheena, I have a PC Windows 7, any instructions for that?

[Sheena Kaul · Accepted solution]

Please try the steps below:

1) Uninstall the Adobe CC desktop app (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)

2) Install the latest version of Adobe creative cloud from the link: Creative Cloud Help | Creative Cloud for desktop

[cjk8893979]

So i tried the uninstaller and it keeps saying "Another version of Creative Cloud desktop or other Adobe installer is currently running. To continue, please close those instances first." I've made sure no other adobe programs are running through the Task Manager, and it keeps popping up that message.

[Sheena Kaul]

CJ, please try to use the Adobe CC cleaner tool:

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

[kmvereb]

Try Services in Task Manager Many Adobe Programs have services or Process running and that’s what blocking you.

[David__B]

Hi CJ,

Were you able to get it fixed? The latest version should be 2.1.1.110.

Thanks,

- Dave

[cjk8893979]

I restarted my computer. I opened up the task manager and waited for Creative Cloud and Adobe Desktop services and any other adobe programs I could find to start up and I closed them. I used the Creative Cloud Uninstaller and it all worked from there. Thanks for the help!