ExporterQuicktimehost.prm - Loading Hangup

[reformationdesigns]

I have searched high and low on the internet, through Adobe's help system (which is not even remotely helpful), and waited for literally HOURS on hold with "tech support", (which again, is not even remotely supporting), for this issue with the start up of Adobe Premiere Pro CS5.

I was having absolutely no problems with this whatsoever until out of nowhere, it stopped loading properly.  It takes at least five minutes to load and I have the same problem with After Effects --- in Premiere, it freezes at "'loading exporterquicktimehost.prm" and in After Effects it freezes at "Initializing MediaCore".

I have seen hundreds of posts all over the internet from many others who have had this issue --- I have tried restarting, I have tried turning off my firewall, and everything else I know to do but STILL this issue has not even been remotely addressed.

Can someone kindly help out?  This is ridiculously agitating when $1,600 worth of software all of a sudden stops working and Adobe seems to not even have the staff to address issues when they come up.

There are people on other posts on here who have said that their issue was solved by messing with firewall settings but again, I have tried that and it did not do anything.

I have tried renaming the files ExporterQuicktimehost.prm as well as ImporterQuicktime.prm and the program loads fine --- so it seems like something is wrong with the Quicktime/Adobe integration but again, this is not something that has been a problem in the past.

[Todd_Kopriva · Accepted solution]

See the suggestions here:

http://blogs.adobe.com/toddkopriva/2011/02/troubleshooting-quicktime-errors-with-after-effects.html

That was written for After Effects, but the same suggestions apply to Premiere Pro, too.

See also this potential solution: Go to Windows Task Manager,End process "Adobe QT32 Server.exe" then restart Premiere.

[reformationdesigns]

Hi Todd --- thanks for the response --- yeah I had looked through all of those and still haven't seen the problem fixed.  I went as far as totally disabling my Windows firewall and it still is acting up...

[Todd_Kopriva]

And you don't have any third-party QuickTime codecs installed?

[reformationdesigns]

Not that I have seen --- I can't recall downloading any third party codecs or anything.  All that I really remember doing was updating Quicktime via Apple before this issue started.

[Roei Tzoref]

I need to Rub my eyes. I did.

is Todd back in the forums?

probably some kind of error or some technical voodoo I don't get here in the forum that make it seems like so... oh well.

[mehulm98061620]

Thank you so much for your perfect solution

[Guest]

Hving just switched to Premeire Pro, I can honestly say I wish I never had.  As a professional, I have ZERO confidence that this software will operate reliably at any given time.  I now have this same issue, and like you a $5,000 boat anchor on my desk.

Any chance ANYPNE from Adobe will address this issue?

[reformationdesigns]

I too would love to see someone from Adobe actually address this nonsense.

It's a bit annoying to have to wait 5 minutes for an $800 program to open.

[Guest]

the pat response is to ignore it, and hope one of us fixes it.  I get this intermittently, sometimes it does, sometimes it doesn't, making troubleshooting virtually impossible.  Premiere might be the only editing app out there that gets worse with each subsequent release.

[Dave_Knarr]

Hi,

Here is the fix for when Adobe Premiere hangs up when loading ExporterQuicktimehost.prm.  The problem is your computer's Firewall is blocking the c:\program files\adobe\adobe premiere pro cs5\32\adobe qt32 server.exe program.

The easiest thing to do is to set your Firewire to allow full access to these three programs:

c:\program files\adobe\adobe premiere pro cs5\32\adobe qt32 server.exe

c:\program files\adobe\adobe premiere pro cs5\32\dynamiclinkmanager.exe

c:\program files\adobe\adobe premiere pro cs5\adobe premiere pro.exe

Once you do that, REBOOT your computer and try loading Premiere.  It should load much faster.

I had the same problem with ExporterQuicktimehost.prm hanging up Premiere from loading.  Once I allow set my McAfee firewall for full access to the 3 programs above, my load time are now super fast.

Dave

[Guest]

my problem with this is intermittent, I don't think it's the firewall, since that is always on.

[reformationdesigns]

It still does it for me even with the firewall turned totally off.

[thehopeofall]

DELETE QUICKTIME ENTIRELY. It's what I did, and it works. So you might need to reinstall quicktime again, for it to work properly.

[RomdroidPlay]

Thank you helped very much.

[Dice17]

Go to Windows Task Manager,End process "Adobe QT32 Server.exe" then restart Premiere. Works for me.

[itthornton]

I know this is a year later, but I was still having this problem and ending the process as you described works for me every time.  Thank you.

[Narr GM Coro]

And again, on Premiere Elements, where the same bug lies.

There are legions looking for a solution in that part of the forums.

Adobe, I think you have to take a strong look at your engineering communications at least, with the Indian groups who write most of your software in the present.

Your results indicate no sense of urgency. This bug, which otherwise requires a reboot of a PC to clear for the non-technical, is catastrophic, and is never remedied. How can you go home in the evening?

The bugs in Adobe Creative Cloud manager have persisted over a year - those at least may be nearer ending, as well they might on what you hope will be your main income source, for those who would agree to paying infinitely.

Still, I encourage you. This is essential software in a present world. You should support it appropriately to its price.

Don't you think?

[limitlessi]

12.Dice17,

Aug 25, 2012 3:12 PM   in reply to reformationdesigns

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Go to Windows Task Manager,End process "Adobe QT32 Server.exe" then restart Premiere. Works for me.

The above worked for me perfectly and a couple others in this thread.

[JonathasBrito]

Go to Windows Task Manager,End process "Adobe QT32 Server.exe" then restart Premiere.

Just did what you said. It works fine for me.

Thanks.

[DustFilms]

That worked! This is the first time I've seen this, Premiere crashed then wouldn't restart, always getting hung on "Loading ExporterQuicktimeHost.prm but simply ending the "Adobe QT32 Server.exe" task did the trick, Premiere started just fine the next time.

[Pappagrizzly]

"Go to Windows Task Manager,End process "Adobe QT32 Server.exe" then restart Premiere."

I have run into this problem a million times.  Each time I'll remove the quicktime .dlls or reinstall the program.  All of which have been temporary fixes.  Ending the server process above allows me to restart the program instantly without doing anything else.   I believe this is the quickest and easiest way to solve the problem until Adobe addresses this issue.

[simonlovetown]

What if you don't see the Adobe QT32 Server.exe file?

[Pappagrizzly]

then you are probably using a mac computer and the solution will not work for you.  If you are using a windows computer my guess is that you haven't yet started the program or are preemptively solve the problem.  Unfortunately this only works when you are currently having the issue or trying to start the program.

[jasone86646480]

Life. Saver. Stupid errors put working men behind... *grumble*