Can not cancel month-to-month plan

[hupili]

I subscribed to a month-to-month plan of Adobe CC Illustrator. However, I can not cancel it. Following are the screenshots:

After clicking "Manage plan", I come to this page directly. There is no link to "cancel" the plan.

[hupili]

I already tried the steps listed in: https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I follow the guide exactly but can not find the page with "cancel" and "upgrade" buttons.

[John T Smith]

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription

-start here https://forums.adobe.com/thread/1703848

-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

--and a link which may provide more details, if the above links don't help you

-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

[hupili]

Still I can not find the "cancel" button from all the sources. The support person said he cancelled for me. Will try to check charging status later.

[Gurpreet_]

Hi,

When I checked I found that your Adobe® Illustrator® CC (month-to-month) subscription was not correctly cancelled. It was still showing Active somehow. I have cancelled it now so your card will not get charged now for this particular subscription.

We apologize for the inconvenience.

Regards,

Gurpreet

[kanokn45238185]

Hi staff

I also cannot cancel month-to-month plan same as user hupili so, What should I do?

[Gurpreet_]

Hi Kanok,

I see two subscriptions on your account at present-

CCI - Illustrator - M2M, order placed on 02/18/15

CCI - Photoshop - M2M, order placed on 02/24/15

Could you please let me know which one you want me to cancel?

Note: Once cancelled it cannot be re-activated. You will have to place a new order if in case you want to use it in future.

Thanks!

[kanokn45238185]

Thank you for you reply,

I want to cancel both Photoshop and Illustrator.

[Gurpreet_ · Accepted solution]

Hi Kanok,

I have done the needful.

Your Illustrator and Photoshop orders are cancelled now.

Thanks!

[kanokn45238185]

Hi

I want to cancel CCI - Illustrator - Month to month plan, there is no cancel  button.

Please help me.

Thank you

[Gurpreet_]

Hi Kanok,

I found two orders associated with your email address-

Adobe® Illustrator® CC (month-to-month), placed on 02/18/15 and Adobe® Photoshop® CC (month-to-month), placed on 02/24/15. Both the orders show 'Cancelled' at the moment.

Regards,

Gurpreet

[kanokn45238185]

Thank you for your reply,

I am again using Adobe® Illustrator® CC (month-to-month) placed on 5/20/2015, and I want to cancel it again.

Thank you.

[Rajashree Bhattacharya]

Please follow Cancel your Creative Cloud membership

Regards

Rajshree

[kanokn45238185]

Thank you for you reply, I already follow the link but it don't have "cancel plan" button same as the picture.

Maybe because I reside in the countries listed here .

Thanks

[Rajashree Bhattacharya]

You will need to contact Adobe support to get it cancelled.

Regards

Rajshree

[Gurpreet_]

Hi Kanok,

I apologize for the inconvenience.

I have cancelled your Adobe illustrator CC (placed on May 20, 2015) as well. You may check the private message that I sent in reference to the cancellation request for more details,

Regards,

Gurpreet

[josephd92482764]

Hi

I was having the same issue with cancelling a subscription and was wanting to know if you could help me with my issue as well. My email is 502boogieman@gmail.com

It should be a Photoshop subscription if I'm correct.

[jrgrahamslam]

Hi,

My semester just ended and I would like to cancel my month-to-month Creative Cloud subscription. Even though my country (US) is not on the list of countries that require contacting support for cancellation, all the links lead to some form of contacting support with no option for online cancellation.  If necessary, I will try Chat, but I am hopeful you can take care of this for me here on the forum. Any help is much appreciated.

Thanks,

Jeff

[Gurpreet_]

Hi Jeffrey,

I will look into your request. You will be notified once your order is cancelled.

Regards,

Gurpreet

[duanecxj]

Hi, could you help me cancel my subscription too? I have cancelled it previously but my card continues to be charged.

[ana_mariev45387828]

Hi have u canceled your subscription already? I also would like to cancel mine..but its not letting me... Pls reply

[adriand30170106]

Hi Staff

I can't find the cancel button & can't chat support to cancel my plan

i need to cancel my current plan ( creative cloud - premiere pro )

@

[Rajashree Bhattacharya]

Hi Adrian,

I have replied to your Private message, please check & confirm.

Regards

Rajashree

[eetuo]

Please help to cancel my InDesign plan immediately.  I have been paying for it for months for no reasons.  Appreciate your assistance immediately.

[KhoiNg]

Hi I also can not cancel my plans as above

My account is nguy313@gmail.com. I want to cancel all of the plans. Would u please help me? I want to cancel it asap