Education Membership

[ozthekeymaster]

Our school bought into the Creative Cloud last year - total coverage across everyone for everything.

Mine was working fine (I'm a member of staff) until I just ran the latest CC 2015 Update and now my Photoshop CC is on a 30 day trial.

What is going on? Am I going to get this issue every time I run an upgrade!!!!!!

Chris Rowe

Notley High School & Braintree Sixth Form

Essex

UK

[Sheena Kaul]

Hi Chris,

Can you please try to download and run the update from the link below:

Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

Regards,

Sheena

[ozthekeymaster]

It's a bit difficult since you have seen fit to compress it using .7z which you can't open on a PC without an exe/msi download which won't come through the firewall.

Seriously, why on earth not just use a ZIP archive?!

Chris

[ozthekeymaster]

0. And I quote
1. "Adobe recommends temporarily turning off any surfing restrictions you might have running, like site or cookie blocking, filtering, firewalls or antivirus software."

In a school.

Have you ever been in one?

Honestly?

[ozthekeymaster]

No - no use. I run the installer (after jumping through hoops to get it extracted) and I have the option to "Install" (I have purchased) or Try. If I click Install it asks me to sign in. If I use my personal ID it only lets me have a trial and I can;t sign in with anything else.

How is this supposed to work?!

[Jeff A Wright]

Chris please utilize the steps listed in Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC for information on how to resolve the connection error preventing your membership from authorizing.  You are welcome to update this discussion if you have any questions regarding the steps listed within the document.

[ozthekeymaster]

Still no use. I can sign in with my school email address but I just get this

No help whatsoever and yes I have checked all the steps in your link.

[Sheena Kaul]

Chris please refer: https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

[Jeff A Wright]

Chris I do not see a membership listed under the e-mail address you used to post to this forum.  Are you signing in using the e-mail address for Notleyhigh.com?  If so then please contact our support team directly at Contact Customer Care to locate the e-mail address/Adobe ID for your Creative Cloud membership.

[ozthekeymaster]

It's our school that has a full membership. I'm a member of staff. How do I link that to a personal account?

[ozthekeymaster]

Have actually asked this before on another thread but have had no answer. School has CC licence - can staff use this at home

[Jeff A Wright]

Chris you will want to work with the individual within the your school who manages the Creative Cloud license.  They will need to add your e-mail address so that you can be provided access.