Poor customer service...

[debras71615802]

The Adobe Help Screen said I had to chat to get help with authorization problem... I went through 3 chats with 3 people from some third world country who referred me BACK to the place where the original help was.  I asked for a phone number and he gave me one that doesn't support Digital Editions.  Beyond frustrated!!!

[dominic_michael]

Can you please detail us the exact problem you are facing while authorizing?

[debras71615802]

"You can only authorize this computer with an Adobe ID that hasn't been

previously used to authorize any other computer or mobile devices.  Please

try again."  Unfortunately my old computer is trashed, and I didn'the realize I needed to deauthorize.

[shreya]

What is the ADE Version you are using ?

[almak48517070]

I am using version 4.0.3.117585

[dominic_michael]

This reason behind this error message. This device is activated with an Anonymous account which has a unique UUID stored in the registry. When you try to activate the same machine with different Adobe ID (UUID), this error message will be thrown.

Solution1: Deactivate the anonymous account and activate with the existing Adobe ID

Note: In this case, the books you have fulfilled with the Anonymous account will be permanently lost.

If you like to continue reading the books fulfilled by Anonymous account, you have to follow solution 2

Solution 2: You have to assign the UUID of anonymous ID to newly created Adobe ID. For more information please refer to, Adobe Digital Editions – Anonymous Activation

Hope this solves your issue.

[debras71615802]

Thank you!!! Good heavens!!

[almak48517070]

Same here. I think that Adobe is getting too big for its customers. They do not need us any more.

[shreya]

Please refer to below link:

Can't authorize with a previously used Adobe ID

[shreya]

Please refer to below link:

Can't authorize with a previously used Adobe ID