24 Replies Latest reply on Nov 16, 2016 7:01 PM by ThinkCuppa

    Some CC 2015 Applications Crash While Launching on Mac OSX

    weiguo@adobe.com Adobe Employee

      Some CC 2015 Applications Crash While Launching on Mac OSX

      This article is reference to an issue wherein some CC 2015 applications crash when it is being launched or just after it is launched on Mac OSX. You might see the issue in the June 16th release of these applications.

      • After Effects CC 2015
      • Flash Pro CC 2015
      • Illustrator CC 2015
      • InDesign CC 2015
      • InCopy  CC 2015
      • Photoshop CC 2015
      • Prelude CC 2015
      • Premiere Pro CC 2015


      Here are the solutions. Solution 1 should be able to fix the issue. In case it does not, please try solution 2 and 3.


      Solution 1: Install Dreamweaver CC (2015)

      • On your Mac computer, open Adobe Creative Cloud Desktop Application, and switch to Apps.
      • Install Dreamweaver CC (2015).


      Solution 2: Install Muse CC 2014.3.2

      • On your Mac computer, open Adobe Creative Cloud Desktop Application, and switch to Apps.
      • Scroll to FIND ADDITIONAL APPS, click Previous Version > VIEW PREVIOUS VERSIONS.
      • Click the Install button of Muse, select CC (2014) 2014.3.2.


      Solution 3: Install Acrobat Pro DC

      • On your Mac computer, open Adobe Creative Cloud Desktop Application, and switch to Apps.
      • Install Acrobat Pro DC.
      • You will be asked to uninstall old acrobat before installing Acrobat Pro DC.


      Additional Information

      • When you upgrade a CC 2014 application to CC 2015, you can choose to keep the 2014 version.
      • After you upgrade an application to CC 2015, you can also reinstall its CC 2014 version. Please refer to the steps in solution 2.