"This book has been returned. Loan not on record"

[stacib54713316]

Starting yesterday, when I check out my ebooks from my library and transfer them to my nook to read it, it gives me the error that I put in the subject line above.  I can see it fine in adobe digital editions. When I open the book on my nook, it tells me that its been returned. I notice also that on my nook it says unknown author below the title. But the file is normal on digital editions. Please help!

[michellen12109509]

I was having this exact same problem. Getting library books fine and one day all of a sudden they would all give me the loan not on record error.  I reset my nook and returned it to the original factory settings and I am able to get library books again.  You can find details of how to do the reset on the nook website I'm sure.

[stacib54713316]

Thank you, I tried this, and it worked!  I really appreciate your help

[shreya]

Try to download the book again on ADE, then transfer to NOOK

[doloresb59055083]

I did do that. still not working.

[doloresb59055083]

do I lose anything when i do that factory reset?