problem with authorization for netbook. What should I do?

[francescam74744455]

Good morning, I am writing to a problem with Adobe Digital Editions. In 2014 I downloaded the program and associated account my mail Id. Then I authorized the computer to read two ebook that I purchased. A few days ago, I had to change the hard disk of the netbook and I can't open the ebook. By entering the data for login gives me error and says it lacks the permission, but if I go to look at the permissions the pc is allowed. What should I do? Thank you. Francesca

[dominic_michael]

Can you pleas share the screenshot of the error message?

[francescam74744455]

Good morning the error message is: L'account specificato non è associato all'elemento che state tentando di aprire..

[dominic_michael]

This means, the book has been authorized with different account. Can you please confirm whether the book is fulfilled with the same account earlier also?

[francescam74744455]

Yes, is the same account.

[dominic_michael]

Earlier did you try the option activating ADE without an Adobe ID?

[francescam74744455]

Thanks for your reply. I tried but for open the ebook is necessary an Adobe ID.

[dominic_michael]

Please refer to, Adobe Digital Editions – Anonymous Activation for more information on anonymous activation.