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Is there an easy way to fix Exit Code 34 / Mac?

nrmazzone
Community Beginner ,
Jun 25, 2015 Jun 25, 2015

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Exit Code: 34

Please see specific errors below for troubleshooting. For example, ERROR:

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s)

FATAL: Payload 'Camera Profiles Installer_8.8_AdobeCameraRawProfile8.0All 9.0.0.21 {6C9A9AEC-4D11-40B0-8AF5-96650E89585F}' information not found in Media_db.

I have been getting this error when i try to update to photoshop CC 2015.


Tried doing this from threads I have found:

On the Mac the path is HDD/Library/Application Support/Adobe

Then follow the renaming of the three folders as described:

Adobe PCD -> Adobe PCDold

backup -> backupold

caps -> capsold

But do not have these folders,Please give the correct folders for the camera raw issue from above.

Thanks

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correct answers 1 Correct answer

Govardhan.V
LEGEND , Jun 26, 2015 Jun 26, 2015

Before renaming , I need to know whether you had installed any other Adobe products on the computer?

If you had installed any other product., After renaming Caps folder ,  you might need to uninstall and re install them.

If it is okay, rename Adobe PCD , Backup and Caps folder and try to install Photoshop CC 2015 again .

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Sheena Kaul Adobe Employee
Adobe Employee ,
Jun 25, 2015 Jun 25, 2015

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Hi Nancy,

Please refer to the thread below:

Re: Getting fatal Exit Code 34 when installing an app

Error 5 & Exit code: 34

Regards,

Sheena

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nrmazzone
Community Beginner ,
Jun 25, 2015 Jun 25, 2015

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In Response To Sheena Kaul

as I stated in my issue, i do not have those folders in my library, please

read my issue and give me the correct folders that i need to rename.

Thanks

On Thu, Jun 25, 2015 at 12:53 PM, Sheena Kaul <forums_noreply@adobe.com>

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nrmazzone
Community Beginner ,
Jun 25, 2015 Jun 25, 2015

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In Response To Sheena Kaul

Ss I stated in my issue, i am already aware of those threads however i do not have those folders in my library, please read my issue and give me the correct folders that i need to rename.

Thanks

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nrmazzone
Community Beginner ,
Jun 25, 2015 Jun 25, 2015

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In Response To Sheena Kaul

As I stated in my issue, i am already aware of those threads however i do not have those folders in my library, please read my issue and give me the correct folders that i need to rename.

Thanks

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Jeff A Wright Adobe Employee
Adobe Employee ,
Jun 25, 2015 Jun 25, 2015

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In Response To nrmazzone

Nrmazzone the Adobe PCD, backup, and CAPS folder are created as part of the Adobe Creative software installation.  If those folders are not available then I would recommend removing your currently installed Adobe Creative applications and reinstalling.  Applicable updates will be installed as part of the reinstallation process.  You can find more details at Uninstall or remove Adobe Creative Cloud apps and Download and install Adobe Creative Cloud apps.

If you continue to experience Exit Code 34 can you please post the specific error from within the log files.  The information in the summary is not beneficial in providing the additional details necessary to resolve the error.  You can find details on how to locate the specific error causing Exit Code: 34 at Creative Cloud Help / Troubleshoot install issues with log files | CC.

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nrmazzone
Community Beginner ,
Jun 25, 2015 Jun 25, 2015

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In Response To Jeff A Wright

Okay did what you said, now i uninstalled photoshop CC2014, and I still get the error i mention above

Exit Code: 34

Please see specific errors below for troubleshooting. For example, ERROR:

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s)

FATAL: Payload 'Camera Profiles Installer_8.8_AdobeCameraRawProfile8.0All 9.0.0.21 {6C9A9AEC-4D11-40B0-8AF5-96650E89585F}' information not found in Media_db.

I have been getting this error when i try to update to photoshop CC 2015.

But now i do not have any photoshop on my computer????? not helpful.How do i solve this now ?  not happy with this run around, not happy with you charging me for somthing i can't use.please give me a way to solve this!

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Jeff A Wright Adobe Employee
Adobe Employee ,
Jun 25, 2015 Jun 25, 2015

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In Response To nrmazzone

Nrmazzone to locate the relevant error message you will want to use the Find command and search for the word ERROR.  Details on how to review the installation logs, to determine the cause of the error you are experiencing, can be found in message #6.


If you would like direct assistance with the update error you are experiencing then please contact our support team directly at Contact Customer Care.  If you have already contacted our support team then can you please post your case number.

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nrmazzone
Community Beginner ,
Jun 26, 2015 Jun 26, 2015

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In Response To Jeff A Wright

Here is the information you requested.

Thanks,

Nancy

06/26/15 09:29:26:474 | [INFO] |  | OOBE | DE |  |  |  | 284830 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

06/26/15 09:29:26:474 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Visit http://www.adobe.com/go/loganalyzer/ for more information

06/26/15 09:29:26:474 | [INFO] |  | OOBE | DE |  |  |  | 284830 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

06/26/15 09:29:26:474 | [INFO] |  | OOBE | DE |  |  |  | 284830 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

06/26/15 09:29:26:474 | [INFO] |  | OOBE | DE |  |  |  | 284830 | START - Installer Session

06/26/15 09:29:26:474 | [INFO] |  | OOBE | DE |  |  |  | 284830 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

06/26/15 09:29:26:474 | [INFO] |  | OOBE | DE |  |  |  | 284830 | RIBS version: 9.0.0.21

06/26/15 09:29:26:475 | [INFO] |  | OOBE | DE |  |  |  | 284830 | OSX version: 10.10.3 

06/26/15 09:29:26:475 | [INFO] |  | OOBE | DE |  |  |  | 284830 | ::START TIMER:: [Total Timer]

06/26/15 09:29:26:475 | [INFO] |  | OOBE | DE |  |  |  | 284830 | CHECK: Single instance running

06/26/15 09:29:26:475 | [INFO] |  | OOBE | DE |  |  |  | 284830 | CHECK : Credentials

06/26/15 09:29:26:475 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Load Deployment File

06/26/15 09:29:26:475 | [INFO] |  | OOBE | DE |  |  |  | 284830 | CHECK : Another Native OS installer already running

06/26/15 09:29:26:475 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Create Required Folders

06/26/15 09:29:26:475 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Assuming install mode

06/26/15 09:29:26:475 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Looking up install source path

06/26/15 09:29:26:475 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Sync Media DB ...

06/26/15 09:29:26:475 | [INFO] |  | OOBE | DE |  |  |  | 284830 | ::START TIMER:: [Sync Media DB]

06/26/15 09:29:26:475 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Pre check media db sync

06/26/15 09:29:26:475 | [INFO] |  | OOBE | DE |  |  |  | 284830 | End of Pre check media db sync. Exit code: 0

06/26/15 09:29:26:475 | [INFO] |  | OOBE | DE |  |  |  | 284830 | :: END TIMER :: [Sync Media DB] took 376 milliseconds (0.376 seconds)

06/26/15 09:29:26:475 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Ready to initialize session to start with ...

06/26/15 09:29:26:475 | [INFO] |  | OOBE | DE |  |  |  | 284830 | ::START TIMER:: [CreatePayloadSession]

06/26/15 09:29:26:475 | [INFO] |  | OOBE | DE |  |  |  | 284830 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

06/26/15 09:29:26:475 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updated source path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015

06/26/15 09:29:26:475 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {036D83B4-B185-438C-A160-A35D5C69F851}

06/26/15 09:29:26:476 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:476 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobeExportAssets2.0All/AdobeExportAssets2.0All.zip

06/26/15 09:29:26:476 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {04E6495C-B47B-4717-A66B-42464D4587C4}

06/26/15 09:29:26:477 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:477 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-pt_BR/AdobePhotoshop16-pt_BR.zip

06/26/15 09:29:26:477 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {12FB4804-C605-4618-8A5B-1106E079BEA7}

06/26/15 09:29:26:477 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:477 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-ja_JP/AdobePhotoshop16-ja_JP.zip

06/26/15 09:29:26:477 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {1A25FAAD-B4A7-4BD7-9351-3B0016F82433}

06/26/15 09:29:26:478 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:478 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-tr_TR/AdobePhotoshop16-tr_TR.zip

06/26/15 09:29:26:478 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {1AEB0FE2-94F8-4FB3-B1E3-F249DAD88A54}

06/26/15 09:29:26:478 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:478 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-nl_NL/AdobePhotoshop16-nl_NL.zip

06/26/15 09:29:26:478 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {24575604-BE64-481B-8FA4-386D22E128D8}

06/26/15 09:29:26:478 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:478 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-pl_PL/AdobePhotoshop16-pl_PL.zip

06/26/15 09:29:26:478 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {2470E2BA-0C76-4FB8-9951-6A8C8006E879}

06/26/15 09:29:26:479 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:479 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-da_DK/AdobePhotoshop16-da_DK.zip

06/26/15 09:29:26:479 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {25138CDB-0110-42B4-9210-CCB6382D498F}

06/26/15 09:29:26:479 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:479 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-ru_RU/AdobePhotoshop16-ru_RU.zip

06/26/15 09:29:26:479 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {2614BC86-757D-4293-9E25-E4E16F370A9E}

06/26/15 09:29:26:480 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:480 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-Core/AdobePhotoshop16-Core.zip

06/26/15 09:29:26:480 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {2A8D5184-32DE-431E-9E75-751D01300349}

06/26/15 09:29:26:480 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:480 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-en_AE/AdobePhotoshop16-en_AE.zip

06/26/15 09:29:26:480 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {2C0EA9DC-EC03-4B9A-8340-9412E1A7C91A}

06/26/15 09:29:26:480 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:480 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-es_MX/AdobePhotoshop16-es_MX.zip

06/26/15 09:29:26:480 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {2CA9270E-4869-4E28-AC8A-42156340D608}

06/26/15 09:29:26:481 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:481 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-uk_UA/AdobePhotoshop16-uk_UA.zip

06/26/15 09:29:26:481 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {3774910E-19EF-4220-86D1-EC1CBD9AC2E9}

06/26/15 09:29:26:481 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:481 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-de_DE/AdobePhotoshop16-de_DE.zip

06/26/15 09:29:26:481 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {37CDAC6E-35D7-47E4-8463-A7C5553A5ED7}

06/26/15 09:29:26:481 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:481 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-zh_CN/AdobePhotoshop16-zh_CN.zip

06/26/15 09:29:26:481 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {3971EECB-2A4B-416C-90E1-DF0626B412C8}

06/26/15 09:29:26:482 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:482 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-fr_MA/AdobePhotoshop16-fr_MA.zip

06/26/15 09:29:26:482 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {3C297E82-A8EC-4001-B267-5756C48ACA17}

06/26/15 09:29:26:482 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:482 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-fr_CA/AdobePhotoshop16-fr_CA.zip

06/26/15 09:29:26:482 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {3E7FC757-D497-4C89-A935-7D38E2164E85}

06/26/15 09:29:26:482 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:482 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobeCameraRaw8.0All/AdobeCameraRaw8.0All.zip

06/26/15 09:29:26:482 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {3FB7A108-368A-4849-A3F3-69571BAAC457}

06/26/15 09:29:26:483 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:483 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-Support/AdobePhotoshop16-Support.zip

06/26/15 09:29:26:483 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {52D57F95-000A-4922-BB31-C6A936F4FD7D}

06/26/15 09:29:26:483 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:483 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobeColorJA_Recommended5_0-mul/AdobeColorJA_Recommended5_0-mul.zip

06/26/15 09:29:26:483 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {5310A323-84E1-4957-8AF3-454921295D9D}

06/26/15 09:29:26:483 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:483 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-hu_HU/AdobePhotoshop16-hu_HU.zip

06/26/15 09:29:26:483 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10}

06/26/15 09:29:26:484 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:484 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobeCameraRawProfile8.0All/AdobeCameraRawProfile8.0All.zip

06/26/15 09:29:26:484 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {5C5D62C9-91C6-415E-857E-9130C0F52C66}

06/26/15 09:29:26:484 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:484 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobeColorPhotoshop5_0-mul/AdobeColorPhotoshop5_0-mul.zip

06/26/15 09:29:26:484 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {67759AA1-0FD6-47FE-B449-492DC8B26D89}

06/26/15 09:29:26:484 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:484 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-en_US/AdobePhotoshop16-en_US.zip

06/26/15 09:29:26:484 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {6B3589E5-D734-4AF1-9C13-A2D7C67ACE7E}

06/26/15 09:29:26:485 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:485 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-fr_FR/AdobePhotoshop16-fr_FR.zip

06/26/15 09:29:26:485 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {72405B80-A3DD-4BB2-A8C4-A90BC7BA50FF}

06/26/15 09:29:26:485 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:485 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobeColorNA_ExtraSettings5_0-mul/AdobeColorNA_ExtraSettings5_0-mul.zip

06/26/15 09:29:26:485 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {7421A999-B08C-4A4B-B659-AD752AE330A5}

06/26/15 09:29:26:485 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:485 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-it_IT/AdobePhotoshop16-it_IT.zip

06/26/15 09:29:26:485 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {7F847394-8F78-4A5E-9936-4522CFBA8BD4}

06/26/15 09:29:26:485 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:485 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-en_IL/AdobePhotoshop16-en_IL.zip

06/26/15 09:29:26:485 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {946BF592-2F57-4810-8D1D-EDAA7F49F1C6}

06/26/15 09:29:26:486 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:486 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-cs_CZ/AdobePhotoshop16-cs_CZ.zip

06/26/15 09:29:26:486 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {9579E86C-CF60-43F3-A2DF-331D411D8270}

06/26/15 09:29:26:486 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:486 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-zh_TW/AdobePhotoshop16-zh_TW.zip

06/26/15 09:29:26:486 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {9E9EB9FD-FDE8-487A-A41C-7713DA91AC89}

06/26/15 09:29:26:486 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:486 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobeColorEU_Recommended5_0-mul/AdobeColorEU_Recommended5_0-mul.zip

06/26/15 09:29:26:486 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {A032EB9D-B6EB-45BF-9F15-83B0755DC9AB}

06/26/15 09:29:26:487 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:487 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobeColorJA_ExtraSettings5_0-mul/AdobeColorJA_ExtraSettings5_0-mul.zip

06/26/15 09:29:26:487 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {AB955DCF-69CD-4840-B7FB-F318CDD0AE44}

06/26/15 09:29:26:487 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:487 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobeColorNA_Recommended5_0-mul/AdobeColorNA_Recommended5_0-mul.zip

06/26/15 09:29:26:487 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {ABD0FB37-08A2-4B4F-8AD7-88A6C03330CB}

06/26/15 09:29:26:487 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:487 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePreview1.0All-osx10/AdobePreview1.0All-osx10.zip

06/26/15 09:29:26:487 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {ACC1C515-792E-4CD0-98B7-ED65BB20BC6B}

06/26/15 09:29:26:488 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:488 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-sv_SE/AdobePhotoshop16-sv_SE.zip

06/26/15 09:29:26:488 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {B06BF9B2-FB59-475A-9F9E-1FDFE48E828B}

06/26/15 09:29:26:488 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:488 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-fi_FI/AdobePhotoshop16-fi_FI.zip

06/26/15 09:29:26:488 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {BCA6D2ED-0ACF-4A36-A617-EDF6B133B732}

06/26/15 09:29:26:488 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:488 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-nb_NO/AdobePhotoshop16-nb_NO.zip

06/26/15 09:29:26:488 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {C22A37BD-D19A-4AEA-BF17-EAD1FA824D62}

06/26/15 09:29:26:488 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:488 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-ko_KR/AdobePhotoshop16-ko_KR.zip

06/26/15 09:29:26:489 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {C4196275-B11A-40A1-8727-3C145C8F7D95}

06/26/15 09:29:26:489 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:489 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobeColorCommonSetCMYK5_0-mul/AdobeColorCommonSetCMYK5_0-mul.zip

06/26/15 09:29:26:489 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {C8DEBB29-3EB0-4B97-B652-4DE482B111BC}

06/26/15 09:29:26:489 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:489 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobeColorCommonSetRGB5_0-mul/AdobeColorCommonSetRGB5_0-mul.zip

06/26/15 09:29:26:489 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {CE9B1B00-0421-4701-9698-1C14646D6D94}

06/26/15 09:29:26:489 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:489 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobeVideoProfilesCS5_0-mul/AdobeVideoProfilesCS5_0-mul.zip

06/26/15 09:29:26:489 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {DCC00639-486F-45AF-9E32-666B754DB49E}

06/26/15 09:29:26:490 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:490 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-en_GB/AdobePhotoshop16-en_GB.zip

06/26/15 09:29:26:490 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {E01A53CC-3419-4F62-A758-7ACF940BA008}

06/26/15 09:29:26:490 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:490 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobePhotoshop16-es_ES/AdobePhotoshop16-es_ES.zip

06/26/15 09:29:26:490 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Updating media info for: {F6DED2DA-1D20-497E-8810-E745B45DCD28}

06/26/15 09:29:26:490 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CC 2015

06/26/15 09:29:26:490 | [INFO] |  | OOBE | DE |  |  |  | 284830 |   Path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads/AdobeColorEU_ExtraSettings5_0-mul/AdobeColorEU_ExtraSettings5_0-mul.zip

06/26/15 09:29:26:490 | [INFO] |  | OOBE | DE |  |  |  | 284830 | --------------------  END  - Updating Media Sources -  END  --------------------

06/26/15 09:29:26:500 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Supported RIBS version range: [0.0.0.0,9.0.0.21]

06/26/15 09:29:26:500 | [INFO] |  | OOBE | DE |  |  |  | 284830 | ----------------- CreatePayloadSession: machine is x86 ---------------

06/26/15 09:29:27:229 | [FATAL] |  | OOBE | DE |  |  |  | 284830 | Payload 'Camera Profiles Installer_8.8_AdobeCameraRawProfile8.0All 9.0.0.21 {6C9A9AEC-4D11-40B0-8AF5-96650E89585F}' information not found in Media_db.

06/26/15 09:29:27:230 | [INFO] |  | OOBE | DE |  |  |  | 284830 | :: END TIMER :: [Total Timer] took 1729 milliseconds (1.729 seconds) DTR = 13.8809 KBPS (0.0135555 MBPS)

06/26/15 09:29:28:230 | [INFO] |  | OOBE | DE |  |  |  | 284830 | -------------------------------------- Summary --------------------------------------

06/26/15 09:29:28:230 | [INFO] |  | OOBE | DE |  |  |  | 284830 |  - 1 fatal error(s), 0 error(s)

06/26/15 09:29:28:230 | [INFO] |  | OOBE | DE |  |  |  | 284830 | OSX version: 10.10.3 

06/26/15 09:29:28:230 | [INFO] |  | OOBE | DE |  |  |  | 284830 |

06/26/15 09:29:28:230 | [INFO] |  | OOBE | DE |  |  |  | 284830 | FATAL: Payload 'Camera Profiles Installer_8.8_AdobeCameraRawProfile8.0All 9.0.0.21 {6C9A9AEC-4D11-40B0-8AF5-96650E89585F}' information not found in Media_db.

06/26/15 09:29:28:230 | [INFO] |  | OOBE | DE |  |  |  | 284830 |

06/26/15 09:29:28:230 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Please search the above error string(s) to find when the error occurred.

06/26/15 09:29:28:230 | [INFO] |  | OOBE | DE |  |  |  | 284830 | These errors resulted in installer Exit Code mentioned below.

06/26/15 09:29:28:230 | [INFO] |  | OOBE | DE |  |  |  | 284830 | -------------------------------------------------------------------------------------

06/26/15 09:29:28:230 | [INFO] |  | OOBE | DE |  |  |  | 284830 |

06/26/15 09:29:28:230 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Exit Code: 34 - Payload information not found in Media_db.

06/26/15 09:29:28:230 | [INFO] |  | OOBE | DE |  |  |  | 284830 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

06/26/15 09:29:28:230 | [INFO] |  | OOBE | DE |  |  |  | 284830 | END - Installer Session

06/26/15 09:29:28:230 | [INFO] |  | OOBE | DE |  |  |  | 284830 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

06/26/15 09:29:28:758 | [ERROR] |  | OOBE | DE |  |  |  | 284833 | ASU has quit unexpectedly.

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Jeff A Wright Adobe Employee
Adobe Employee ,
Jun 26, 2015 Jun 26, 2015

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In Response To nrmazzone

Nancy what is the name of the log file you posted?  The log file which is failing is the Camera RAW update.  On my computer the log file is named Photoshop Camera Raw 8 9.1 06-17-2015.log.  The log file you are looking for will be similar although may have a different date associated with it.

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nrmazzone
Community Beginner ,
Jun 26, 2015 Jun 26, 2015

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In Response To Jeff A Wright

Adobe Photoshop CC 2015 16.0 06-26-2015 2.log

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nrmazzone
Community Beginner ,
Jun 26, 2015 Jun 26, 2015

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In Response To nrmazzone

No file for camera raw update all the logs are for photoshop,

There is also this log. called: Adobe setup error.log

06/25/15 16:24:51:118 | [INFO] |  | OOBE | DE |  |  |  | 14142 | Payload path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads

06/25/15 16:24:51:125 | [INFO] |  | OOBE | DE |  |  |  | 14142 | DEVersion: 9.0.0.0

06/25/15 16:24:51:138 | [INFO] |  | OOBE | DE |  |  |  | 14142 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib

06/25/15 16:24:51:173 | [INFO] |  | OOBE | DE |  |  |  | 14142 | ::START TIMER:: [Total Timer]

06/25/15 16:24:51:173 | [INFO] |  | OOBE | DE |  |  |  | 14142 | CHECK: Single instance running

06/25/15 16:24:51:173 | [INFO] |  | OOBE | DE |  |  |  | 14142 | CHECK : Credentials

06/25/15 16:24:51:173 | [INFO] |  | OOBE | DE |  |  |  | 14142 | Load Deployment File

06/25/15 16:24:51:174 | [INFO] |  | OOBE | DE |  |  |  | 14142 | CHECK : Another Native OS installer already running

06/25/15 16:24:51:174 | [INFO] |  | OOBE | DE |  |  |  | 14142 | Create Required Folders

06/25/15 16:24:51:174 | [INFO] |  | OOBE | DE |  |  |  | 14142 | Assuming install mode

06/25/15 16:24:51:174 | [INFO] |  | OOBE | DE |  |  |  | 14142 | Looking up install source path

06/25/15 16:24:51:174 | [INFO] |  | OOBE | DE |  |  |  | 14142 | Sync Media DB ...

06/25/15 16:24:51:564 | [INFO] |  | OOBE | DE |  |  |  | 14142 | ::START TIMER:: [Sync Media DB]

06/25/15 16:24:51:933 | [INFO] |  | OOBE | DE |  |  |  | 14142 | :: END TIMER :: [Sync Media DB] took 369 milliseconds (0.369 seconds)

06/25/15 16:24:51:933 | [INFO] |  | OOBE | DE |  |  |  | 14142 | Ready to initialize session to start with ...

06/26/15 09:29:25:462 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Payload path: /private/tmp/E5DD5A0D-D27F-4C4B-BFF0-4EA43A52150E/Photoshop_16_LS20/Adobe Photoshop CC 2015/payloads

06/26/15 09:29:25:467 | [INFO] |  | OOBE | DE |  |  |  | 284830 | DEVersion: 9.0.0.0

06/26/15 09:29:25:481 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib

06/26/15 09:29:25:500 | [INFO] |  | OOBE | DE |  |  |  | 284830 | ::START TIMER:: [Total Timer]

06/26/15 09:29:25:500 | [INFO] |  | OOBE | DE |  |  |  | 284830 | CHECK: Single instance running

06/26/15 09:29:25:500 | [INFO] |  | OOBE | DE |  |  |  | 284830 | CHECK : Credentials

06/26/15 09:29:25:500 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Load Deployment File

06/26/15 09:29:25:500 | [INFO] |  | OOBE | DE |  |  |  | 284830 | CHECK : Another Native OS installer already running

06/26/15 09:29:25:500 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Create Required Folders

06/26/15 09:29:25:500 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Assuming install mode

06/26/15 09:29:25:500 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Looking up install source path

06/26/15 09:29:25:501 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Sync Media DB ...

06/26/15 09:29:25:956 | [INFO] |  | OOBE | DE |  |  |  | 284830 | ::START TIMER:: [Sync Media DB]

06/26/15 09:29:26:332 | [INFO] |  | OOBE | DE |  |  |  | 284830 | :: END TIMER :: [Sync Media DB] took 376 milliseconds (0.376 seconds)

06/26/15 09:29:26:333 | [INFO] |  | OOBE | DE |  |  |  | 284830 | Ready to initialize session to start with ...

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Govardhan.V
LEGEND ,
Jun 26, 2015 Jun 26, 2015

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In Response To nrmazzone

Hmm looks like problem with database files.

1) Right click on Finder icon and  select "Go-To Folder" option.

fibnderimages.jpg

2) You will get a text box, type-in below command and then hit 'Return' key.


/library



It will open System Library folder .

In that locate folder named " Application Support"  . , open it and inside locate Adobe folder.

Open Adobe folder and check whether you can locate Adobe PCD , Caps and backup folders??

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nrmazzone
Community Beginner ,
Jun 26, 2015 Jun 26, 2015

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In Response To Govardhan.V

yes i am able to find those folders at this location

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nrmazzone
Community Beginner ,
Jun 26, 2015 Jun 26, 2015

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In Response To nrmazzone

do you want me to rename them as you have directed above, I may have been looking in the wrong folder before?

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Govardhan.V
LEGEND ,
Jun 26, 2015 Jun 26, 2015

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In Response To nrmazzone

Before renaming , I need to know whether you had installed any other Adobe products on the computer?

If you had installed any other product., After renaming Caps folder ,  you might need to uninstall and re install them.

If it is okay, rename Adobe PCD , Backup and Caps folder and try to install Photoshop CC 2015 again .

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nrmazzone
Community Beginner ,
Jun 26, 2015 Jun 26, 2015

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In Response To Govardhan.V

Thank You!!! I was finally able to update Photoshop, I had updated illustrator previously, but have had to download it again. no problem, just happy to have resolved this issue. Thanks for your help!!!

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Govardhan.V
LEGEND ,
Jun 26, 2015 Jun 26, 2015

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In Response To nrmazzone

Glad to hear that

You are most welcome.

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