having an issue with installing the new software

[seanm95702805]

i have "successfully " down loaded the software 4 or 5 times yet it continues to tell me i need to install the new version

[pwillener]

It is not enough to "download" software; you also need to install it!

If you need more help: https://forums.adobe.com/thread/1195540

[piyush2508]

Hi pwillener,

We have recently had a change in Flash Player were the installer will run even if your browser is running, and at the end we prompt that 'You may have to restart your browser to see the changes reflected'.

Thanks

Piyush

[pwillener]

That is a new feature in the 18.x installer.  Millions of people have been confused by the request from earlier installer version to close the browser during the installer...

[seanm95702805]

i have done that as well i get to the adobe window that tells me

[piyush2508]

Hi seanm95702805,

Have you Tried, Closing your Browser properly. Close all the instances of the Browser and and also close the app too [OS X Yosemite: Quit apps‌] and then Relaunch your browser and see if this helps.

Let me know incase there is still any issue.

Thanks

Piyush

[pwillener]

sean mcdonald wrote:

i have done that...

What do you see at https://helpx.adobe.com/flash-player.html