Since updating to ADE 4.0, I have been unable to transfer books borrowed from my local library to my Kobo Aura (my library uses the Overdrive platform). Every time I try to transfer a book and try to open it, I get the error message "Oops! This document couldn’t be opened. This document is protected by Adobe DRM and is not currently authorized for use with your Adobe ID. Please sign-in with the authorized Adobe ID and try again." I have tried deauthorizing then reauthorizing both my computer and the Kobo, resetting the Kobo (not a factory reset yet, just basic), uninstalling and reinstalling ADE (including reverting to versions 2 and 3, both of which result in a different error that prevents the books from being downloaded at all) and have had no success.
I contacted Kobo's customer support and this is what they told me to do (spoiler: it didn't work):
Please follow these steps:
1) Launch Adobe Digital Editions
2) To Deauthorize the Computer hit Ctrl+Shift+D
3) Close Adobe Digitial Editions
To Reauthorize ADE to your computer:
1) Launch Adobe Digital Editions
2) Click on the downward arrow to the right of the Library menu
3) Select “Authorize Computer”. You will see a message stating that your computer has been authorized.
After this delete the complete program from your computer.
Install the program Adobe Digital Edition 2.0
What else can I try? For reference, I am on a Mac, using OS X Yosemite version 10.10.3.
Thank you.
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