Trouble installing updates

[Colin_S2]

I have attempted to download the updates to both Adobe Flash and Adobe Reader multiple times, but I keep encountering the same error for both. When I get to Step 2, and I try to open the installer file, nothing happens. I have tried both allowing and blocking the old version of Flash, as well as closing my browsers and opening the file from my Downloads folder, and neither has worked. I am using an HP laptop (don't know exactly what model) with Windows 8.1 and the latest version of Firefox. Can anyone please help me?

[piyush2508 · Accepted solution]

Hi Colin_S

Please try using our offline Installer for Mozilla - Installation problems | Flash Player | Windows‌. Also, Please ensure that your Antivirus is disabled sot he installation is carried out smoothly.

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Piyush

[Colin_S2]

Hi. Both plugins have been installed and are working properly now. I think it was probably due to my Antivirus software; I ran a Quick Scan of my system, and the installations were able to go through. Thanks for the advice.