"Error getting license. Server communication problem: E_ADEPT_REQUEST_EXPIRED"

[Guest]

I'm trying to re-download my digital editions library, because the whole thing just mysteriously disappeared. I went to Books On Board (where I bought them all) and downloaded them again. They come as ACSM (adobe content server message) files. But every time I try to open them with Digital Editions I get the message:

Error getting license

Server communication problem: E_ADEPT_REQUEST_EXPIRED

What's going on, and how do I fix it to get my books back?

Cheers guys.

[Guest]

Hi Adobe, can somebody provide an official response that solves this? Our time zone settings are correct AND we did things in the right order, but still seeing the error.

[LottieLew]

After trying everything here with no success, I found that it was downloading via Firefox that was the problem.
Safari worked fine.

[douge69549004]

heyheyhey, thank you for the post, I believe you are correct.  Unfortunately for me I purchased an e-book before installing digital editions and can't download it again without paying for it again!  Thanks Adobe, what a terrible product!