Deactivation of ADE for account on crushed computers

[brightonm]

last year i installed digital editions on two laptops. One laptop has since crushed and I want to activate the ADE on a new computer. How can deactivation be done so that I use a new computer.

[dominic_michael]

The crashed one can't be deactivated. A single account can be used to activate up to 6 PC and 6 handheld devices.

[brightonm]

 Thank you very much but my but I am failing to activate on my new PC. Is there any procedure on how I should go about it.

[dominic_michael]

Can you please let us know the exact error message you are receiving while activating?

[brightonm]

 Unable to download Error getting License. License Server Communication Problem:E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

[dominic_michael]

This error comes when you try to fulfill a book, which was already fulfilled by another user.

This is not an activation error.

[brightonm]

Please kindly assist, I don't understand what this means. I purchased my ebook from Acted.

[dominic_michael]

For example, you purchased Book1 from a store. You will be receiving a token URLLink.ACSM file. When you try to open that, ADE will  prompt you to activate, to fulfill and download the Book1. You activate ADE with User1 credentials and book gets fulfilled against this user and gets downloaded for reading.

When you try to open the same ACSM file in machine2 which is activated with User2 credentials will thrown the error message saying "E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER"

Hope this is clear.

[brightonm]

Your response was helpful.  I am able to use my second pc now. Thank you very much. 

Sent from Yahoo Mail on Android

From:"Dominic Michael" <forums_noreply@adobe.com>

Date:Fri, 3 Jul, 2015 at 6:15

Subject:[Adobe Digital Editions] Deactivation of ADE for account on crushed computers

Deactivation of ADE for account on crushed computers

created by Dominic Michael in Adobe Digital Editions - View the full discussion

For example, you purchased Book1 from a store. You will be receiving a token URLLink.ACSM file. When you try to open that, ADE will  prompt you to activate, to fulfill and download the Book1. You activate ADE with User1 credentials and book gets fulfilled against this user and gets downloaded for reading.

When you try to open the same ACSM file in machine2 which is activated with User2 credentials will thrown the error message saying "E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER"

Hope this is clear.

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